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  1. Anna

    Website coming soon even after 24 hours.

    you would need to check the code in the files that reference that page, filename/path must match the code for your link. For instance if your file is /Sportsgames.html the code for the link would be <a href="Sportsgames.html">link text></a> In the above example I suspect that the code looks...
  2. Anna

    Unauthorized Account Login

    That would be my IP indeed.
  3. Anna

    can NOT sign-in to cPanel at --> https://www.x10hosting(.)com/sso/login/login.php

    We do see them, or the community volunteers point them out to us by other contact means. Sometimes there's a thread or two overlooked that does not get a reply when it has been sorted out though, especially if it is a big number of threads reporting the same thing. The issue with login were...
  4. Anna

    RVSitebuilder

    What errors, if any? What happens when you try using it?
  5. Anna

    Domain Does Not Exist?

    Works fine for me, if you still don't see it properly please try clearing your browser cache.
  6. Anna

    Hosting Account Space Upgrade

    There's no hosting account attached to the forum account you are currently posting from. You need to post from the correct forum account in order for us to be able to help you with this. If you don't know which forum account is attached to your hosting, or wish to switch to have this one...
  7. Anna

    Hosting Account Space Upgrade

    You do not currently qualify for that. See this thread for information about the requirements: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/
  8. Anna

    Website down - Can't access CPanel, CloudFlare reports Error 520

    We've been experiencing the exact same issue on our homepage that also uses cloudflare, it is however (in our case at least) an error on their side. If it is persistent you might wanna try contacting them and giving them the ray ID as that could help them identify the issue. As a last resort...
  9. Anna

    update nameserver

    With a domain you got for free from us you can not do that. You can only change name servers for custom domains you have acquired from a domain registrar.
  10. Anna

    Change Domain Name Please?

    As I thought that would be a case for the premium support located at https://clients.x10hosting.com/clientarea.php If you don't know your details there should be an option to recover password at the login page.
  11. Anna

    Change Domain Name Please?

    We no longer offer a development package so I'm unsure if that would fall under the free hosting support (which is these forums) or premium hosting support which is located at https://clients.x10hosting.com/clientarea.php. I recall seeing the development package offered a few years back though...
  12. Anna

    domain name

    That would be due to the fact you have a redirect setup (in your case by the code inside index.html). To achieve what you want, assuming you want to have the address pristinehealth.org/wp for your site which currently is located at elise.x10.mx/wp you should remove the addon domain...
  13. Anna

    Sorry, your email provider is not allowed

    What email provider would that be? (don't give the full email address, just let us know the provider)
  14. Anna

    Parked domain

    You are correct that a parked domain would show the same content as your free x10hosting domain. What error do you get when trying to add the domain as parked in your account? And what is the doman in question? Once you have set the domain to use our name servers at your registrar it shouldn't...
  15. Anna

    Website is down?

    Are you still getting any errors? If so could you please provide the ray ID that the error gives?
  16. Anna

    Change Domain Name

    Hello, the domain has been changed. Please note that there can be a small delay before it is fully functional. Also don't forget to update any scripts you may have to reflect this new domain.
  17. Anna

    free hosting

    In addition to descalzo's reply above you can get more information at: How to Use Your Own Domain - Free Hosting Wiki It can't be your main domain, it has to be parked or addon domain.
  18. Anna

    "Can't access your account" doesn't work

    I have notified the coder :)
  19. Anna

    MySQL hostname

    We do not allow connecting to the x10 databases from on outside source, only localhost will work from a script within your account.
  20. Anna

    Unable to login to FTP

    Can you please try now?
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