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  1. Anna

    my account

    You are suspended because illegal files were found on your account. Nulled scripts are prohibited by TOS and the offense fall under our zero tolerance policy, which means your account will remain suspended.
  2. Anna

    in reference to my last thread... (ticket)

    That is odd, though not unheard of unfortunately, we're working on a solution to that. Still need an answer to the question asked in the last thread though: What are the sub domains and addon domains that should be there? I will make a note to the ticket that you can not reach it and link to...
  3. Anna

    100 emails per hour suspension

    actually, we prefer to have the thread with all information escalated, so we don't need to ask about the same things that may already be answered in the forums. Had it been this thread I found in ticket area the first time, the matter would have been resolved sooner.
  4. Anna

    100 emails per hour suspension

    Don't advice hem to start new threads, this is a support thread which you could easily have escalated. Plus in this case there's already an escalated thread.
  5. Anna

    My Account Panel Account.

    I found a log entry saying that the account labtec was terminated on January 3rd after being suspended for more then 10 days. This was an automated termination. There's no way to re-open that account, you'll need to sign up for a new one if you want.
  6. Anna

    Account Deletion Request - Please delete my free hosting account.

    The account is deleted, however it may take a bit for the system to clear out all parts, this process can not be speeded up.
  7. Anna

    URL Problems

    To answer your initial question. To view a site before a domain is fully operational it's like this: http://servername.x10hosting.com/~cpanelname (in your case: http://boru.x10hosting.com/~xan)
  8. Anna

    cpanel login

    you do know that your cPanel name is NOT the same as your forum name? Just to be sure, are you using baseball to login to the cPanel?
  9. Anna

    I want to remove my account from deletion queue

    Since this has been answered, I'll close this thread.
  10. Anna

    Account Deletion Request - Please delete my free hosting account.

    Account has been placed for termination and will be deleted shortly.
  11. Anna

    I want to remove my account from deletion queue

    tickets are found by logging into http://support.x10hosting.com with your forum user name and password. I closed that ticket, so in this case you don't need to do anything more. Your account will not be deleted.
  12. Anna

    I want to remove my account from deletion queue

    his thread for deletion request is escalated only because I re-opened it and escalated it properly
  13. Anna

    I want to remove my account from deletion queue

    This thread is not escalated.
  14. Anna

    I want to remove my account from deletion queue

    Do not start multiple threads. See your other for reply
  15. Anna

    I want to remove my account from deletion queue

    Please see your ticket instead of starting a new thread. Your account is not yet placed for termination as I asked for a confirmation from you that you have backups needed, which we always do unless it is stated clearly in the initial request. Since you seem to have changed your mind I'll go...
  16. Anna

    cPanel not showing

    Gonna escalate this as the community can not help on this one. You can see your ticket if you login to support.x10hosting.com with your forum user name and password, there's also a link in the colored bar above the first post. Please reply to the ticket with the following information: What are...
  17. Anna

    Account Deletion Request - Please delete my free hosting account.

    The first one did appear as to be escalated in the forums, but never appeared in the ticket system. The second was as mentioned only closed. Please do not click escalate as it does appear to not be working when you do. As xav0989 does say, only community advocate and higher can escalate all...
  18. Anna

    Account Deletion Request - Please delete my free hosting account.

    Account has been terminated
  19. Anna

    Account Suspended!

    to avoid being suspended again, make sure you do login to the forums prior to unsuspension (or immediately after). If you do not do this your account may be flagged as inactive when the system runs its check for inactive accounts, and get placed back into suspension. An example: You unsuspend...
  20. Anna

    Request to Expedite creation of account

    Looks as the account is up and running now.
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