Search results

  1. Anna

    Cannot get to site or cpanel

    does sound as your company blocks it, seeing as you say you can reach it when using a wireless that bypasses the company proxy.
  2. Anna

    account problerms

    Account is terminated.
  3. Anna

    Question

    your hosting account will be deleted shortly. Give it an hour or two before signing up for a new one, to allow the system to fully clear out all data and you should be able to sign up with the same information. Note that you don't need to, and nor should you, create a new forum account. Just...
  4. Anna

    Unsuspension request, can you help me find out the problem?

    since the suspension reason says contact admins, I'll escalate this into a ticket and see if I can find who placed the suspension. They'll be able to tell in more detail why it was suspended.
  5. Anna

    Question

    as long as you don't delete the folder itself, you can delete the content if you wanna start over with a new site. There's no reset button, we'd have to terminate the account, and then you'll need to create a new one if you want it back to as it were when you started. The files that were in...
  6. Anna

    what is the max time to suspend?

    guessing you refer to sites hosted with us? If the account holder is inactive, in other words don't login to the forums (here), for more then 31 days the account is flagged as inactive and gets suspended for that. The account holder then need to resolve the suspension within 10 days, otherwise...
  7. Anna

    Very Slow

    there's a rather big difference between the paid service and the free service when it comes to availability and stability. The top reasons for the differences are: less accounts per server = more resources per user less abusive users (not a lot would pay and then abuse the service) = more...
  8. Anna

    account password issue

    You'll probably need to go through sign ups again, as there's no record of the account in the system. If you run into any problems doing that please post back.
  9. Anna

    can i host a chat room?

    No.
  10. Anna

    Unable to Login/Hosting Account Terminated

    I'm gonna escalate this into ticket area. Reply there with the following and we'll sort an account for you manually. cPanel name: max 8 chars. domain: contact e-mail: Mark here if you agree to TOS ( ) Default lanaguage: Allowed are English, Spanish and French.
  11. Anna

    Hosting Accout Suspened

    unsuspended. Should unlock shortly
  12. Anna

    @danielx386: As staff member we request to be put on vacation when we're gonna be gone a few...

    @danielx386: As staff member we request to be put on vacation when we're gonna be gone a few days, and a forum admin marks us as on vacation with green text, so the users know who they can expect an answer from or not
  13. Anna

    Hosting Accout Suspened

    the rule actually allows you to use 25% of the CPU for a limited period of time. I'd say that's not very low. Consider the fact that there's a rather large number of accounts on each server, if we didn't limit this in some way, how well do you think the accounts would work? I have unsuspended...
  14. Anna

    Account Suspension

    The same rules do apply to everyone, and you did agree to them when you signed up for an account. It's even stated in the TOS that it is a permanent suspension:
  15. Anna

    Boru phpMyAdmin slow

    yes, boru seem a bit unhappy at the moment, we're looking into it.
  16. Anna

    Very Slow

    We're looking into it, seem boru isn't in its best mood at the moment, load is higher then normal.
  17. Anna

    reactivate account

    It is possible that your trejopma forum account and your hosting account have different passwords. To get a new password for the forum account, log out from the current one and go here: http://forums.x10hosting.com/login.php?do=lostpw (e-mail is the same as for the hosting account)
  18. Anna

    FTP and account panel

    If you have been inactive for a prolonged period of time the account may have been terminated. To find out what has happened we need to know your cPanel name.
  19. Anna

    Delete my account

    I have now placed your account for termination and it will be deleted shortly. You are welcome to sign up for a new account if you wish to do so.
  20. Anna

    Account Suspension For NO Reason!

    This have already been answered in your other thread, please refer to that. Don't start multiple support threads * Thread closed *
Top