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  1. Anna

    HELP Can't Login to CPanel

    for cPanel you need to use the name: fbctrez
  2. Anna

    Is it possible to install cPanel Game addon on my x10 free host account

    The answer to that would be no. We're not going to install any game add-ons to cPanel. Further more, you can not run a server on a free account if that is what you are thinking, you'd need a vps for that.
  3. Anna

    reset my security question

    I have replied your other thread. Closing this.
  4. Anna

    cPanel password

    I have reset your security question, you will be asked to set a new one next time you login to your account panel. Once that is done you can change your cPanel password.
  5. Anna

    Hosting

    Our premium plans can be viewed here: http://x10hosting.com/premium.php
  6. Anna

    Account suspended for excess data use

    Plugins can often be a cause of these issues. Especially plugins that provide cache functionality. Might help to give it a few seconds between refreshing the pages. On a note though, the account is not automatically terminated if you hit third warning. That just means that you need to submit a...
  7. Anna

    Don't understand suspension.

    Posting is not required. However it is recommended that you login to the forums prior to requesting unsuspension, to avoid being seen as inactive if the script that checks is run before you login to the forums.
  8. Anna

    php include - above root directory

    I do believe that to be able to include a file not in the public_html folder (or one of its subfolders), you'll need to use absolute path. Should be something like: /home/cpanelusername/path/to/script/script.php
  9. Anna

    Domain redirect

    if you park the domain in cPanel, you should not use redirect at your registrar. What you should do is either set it to use our name servers (ns1.x10hosting.com and ns2.x10hosting.com) or add an A record to the domain (CNAME will work as well since you have your main url to be one of the ones...
  10. Anna

    Keep getting suspended

    remember to login to the forums prior to (or immediately after) requesting unsuspension to reset the timer so to speak. For instance: If you submit an unsuspend request at say 1pm, but doesn't login to the forums until 6pm, you'd end up suspended again if the script that checks if there's...
  11. Anna

    Cracking Down on Spam

    This will only affect the free hosting accounts.
  12. Anna

    my free doamin from xhosting block by dydns

    for wordpress I'd recommend activating the akismet antispam plugin, it usually stops that type of comments.
  13. Anna

    Free Accounts Upgraded

    1Gb is the upgraded size, it used to be 500 Mb. This thread was started before you joined up (in late November).
  14. Anna

    Suspended account

    I have unsuspended your account, it should be fully unlocked shortly.
  15. Anna

    Suspension

    Yes, it is only forum logins that does count as activity to avoid suspension. You happen to have a link handy for where they gave wrong information?
  16. Anna

    Suspension

    You do realize that it is here at the forums you need to login? Logins to account panel and/or cPanel does not count in this regard.
  17. Anna

    My account is suspend some one help me

    Your account is currently not suspended.
  18. Anna

    Support slow?

    I have replied to your ticket. Closing this thread.
  19. Anna

    Hosting Account Suspended

    I'll escalate this into a ticket.
  20. Anna

    suspension for high system resource usage

    I checked the log, and it appears to be memory usage that cause the issue. I don't think it is the number of users that is the problem, but I guess it can't be completely ruled out. Is there anything you changed recently, like adding a plugin? Cache plugins are known to cause issues with...
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