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  1. Anna

    "Request account deletion"

    To do that I need to know what the account is, and since it wasn't fully created it would help knowing what domain you tried signing up for in order to go in and manually release that back. Also if the account never created, usually the domain and such things are released back after a little...
  2. Anna

    Account status

    If you tell us your cPanel name, we can check what has happened. But as gsonline said, there's no linked hosting account associated with your current forum account and the most common reason is that the hosting has been terminated. When were the last time you visited your site and checked...
  3. Anna

    @td2009: The translation is not for me only, it has to be accessible for all staff and visitors...

    @td2009: The translation is not for me only, it has to be accessible for all staff and visitors of you site, basically you need to set up an English mirror site. Somewhere on you site there needs to be a link to the version in English so anyone can find the translation.
  4. Anna

    please unsuspeng my account

    Currently, no we're not looking for staff. Even if we were there are some requirements you'd need to meet first, like having x number of posts and being an active member of the community. You can read about the various user groups here...
  5. Anna

    Ticket #069864B4B2B0(Suspended)

    Using nulled scripts is both against TOS and an illegal act, which means your account will not be unsuspended. We have zero tolerance against using illegal scripts, or otherwise placing illegal content on our servers
  6. Anna

    FTP host directory

    Just a quick note, not all have their sub domain as user name. Correct information would be: FTP host is your main domain. Seeing that you have chosen harvestfaith.co.cc as your main domain, you'd need to configure that through your account at co.cc first, the recommended option would be...
  7. Anna

    Unsuspend please

    I have unsuspended your account. Unfortunately I can not unsuspend only parts of the account. This is from the logs just prior to you getting suspended: /inplace_editlink.php?ID=4083&mode=active&TB_iframe=true&height=100&width=250 It does seem that the issue is within your inplace_editlink.php...
  8. Anna

    evanrichardson.x10hosting.com

    I checked that user name and I found a record of it being terminated on November 14th. There is unfortunately no back-ups to retrieve, when an account is deleted, so is all data.
  9. Anna

    Wordpress getting into database

    Do you have localhost as the database host?
  10. Anna

    CSS being an arse.

    You might wanna try putting height:100% in the body element, the main_text can never be higher then it's surrounding element, in this case the body
  11. Anna

    @td2009 Any written text on your account needs to be translated, in short you need a mirror site...

    @td2009 Any written text on your account needs to be translated, in short you need a mirror site that is in English, Spanish or French, where there's an easy to find link to that mirror site.
  12. Anna

    my accont hase beeing suspanced ?

    I have unsuspended your account, please sort the translation as soon as possible. We will check back in a few days to review your site again.
  13. Anna

    please unsuspeng my account

    Yes, if you wanna use our service, everything needs to be translated so we can understand what your site is about when reviewing it. No exceptions are made to this rule. I have unsuspended your account, and will check back in a few days to review your site again.
  14. Anna

    Suspended for unsupported language - whats the cheapest upgrade to allow my language

    Re: Suspended for unsupported language - whats the cheapest upgrade to allow my langu oh.. that wasn't there when I signed up. I will try and get a hold of an admin for you as I don't access anything on the premium side of x10hosting.
  15. Anna

    Problem

    Starting December 1st this will be part of the zero tolerance policy, but for now you can be unsuspended IF you promise to provide an easy accessible full translation of your site in one of the following languages: English, Spanish or French. Note that using automated on the fly translation...
  16. Anna

    Account suspended?

    Your account is suspended for having no site, which generally means that there either was a directory listing showing on your main domain, or it still shows the default index.html that came with your account. I have unsuspended your account and checked, reason in your case would be it's still...
  17. Anna

    Hosting Account's Suspension

    You need to translate all text that is not in English, Spanish or French Your account will be re-reviewed in a few days - a week or so, if there's no translation available at that time it will be permanently suspended.
  18. Anna

    please unsuspeng my account

    You are suspended for using an unsupported language. Starting December 1st this will be part of the zero tolerance policy, but for now you can be unsuspended IF you promise to provide an easy accessible full translation of your site in one of the following languages: English, Spanish or French...
  19. Anna

    How do setup DNS to myown domain?

    If setting name severs is not an option for you, you can do an A record or CNAME record. For CNAME it's vice to have a x10hosting.com sub domain as your accounts main domain and use that as the CNAME. You should then place your own domain as Parked in cPanel, which then works essentially the...
  20. Anna

    Suspended for unsupported language - whats the cheapest upgrade to allow my language

    Re: Suspended for unsupported language - whats the cheapest upgrade to allow my langu as I recall it I never placed any calls to get premium hosting, I just filled out the web form. Why and where do you need to enter the phone number? I have no access to the premium part of x10hosting. If...
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