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  1. Anna

    Could you please send me a more detailed traffic or bandwidth report of my website?

    Re: Could you please send me a more detailed traffic or bandwidth report of my websit actually bandwidth is counted each time you download from your account and when you upload to it as well, and not only when there's a visitor on your site. I'm sorry but this is one case I can not help you...
  2. Anna

    Registration Activation

    I see that you opted for a co.cc address. co.cc is a third party free domain provider that we have a partnership with. You'll have to register that address at their site (http://co.cc) and configure it to use our name servers: ns1.x10hosting.com and ns2.x10hosting.com
  3. Anna

    Account suspended.

    I'm gonna escalate this to keep the rest private. As Vigge says, we'll need to see proof that you have a valid license, and I suppose you'll be more comfortable doing that more privately. You should be able to see, and reply to this ticket if you login to http://support.x10hosting.com/ using...
  4. Anna

    My site is deleted?

    Your account were terminated on November 4th after being in a suspended state for more then 10 days. There's unfortunately no way to get the data back, but if you wish you can create a new account.
  5. Anna

    Ami

    Closing this as it's already dealt with in your other thread (it's escalated).
  6. Anna

    Oops didn't launch my website quick enough! Suspended :(

    For the record, the only suspensions you can unsuspend your self from is Inactivity, and High resource usage (first two warnings) Since I already replied to your other duplicate thread, I'll close this one. Please do not open multiple support requests on the same issue.
  7. Anna

    I can't log in my account

    You are only allowed to have one free hosting account. I can not find an account with the name orgshirt, it's probably not fully created, so I'd leave it at that if I were you.
  8. Anna

    Account suspended

    I've bolded the important part. Your account still shows the default index.html that came with your account. I have unsuspended your account, you must place your own index file as soon as possible.
  9. Anna

    Account suspended

    Don't start multiple support threads on the same issue.
  10. Anna

    Hosting Account's Suspension

    First of all, you should have started your own support thread, makes it a lot easier for everyone to stay on track. I can unsuspend you if you agree to either provide a full translation of all content of your site, or change the language. The allowed languages are: English, Spanish and French...
  11. Anna

    Oops didn't launch my website quick enough! Suspended :(

    I have unsuspended your account. It's stated in the TOS that you should have a site up within 1 week, a simple static page will do the trick
  12. Anna

    Termination

    That one is done through forum: http://forums.x10hosting.com/payments.php Note that it only protects you against suspension for inactivity, if you break TOS it will still get suspended.
  13. Anna

    Request for account activation

    that should be possible, post back if you run into any problems.
  14. Anna

    Free account upgrade, not applied to my account...

    Quick question, have you checked what it says in cPanel? It's know that the account panel does not fully reflect the change. If it shows the correct disk space in cPanel, you don't have to worry, you have gotten the upgrade on your account.
  15. Anna

    High Resource Suspension Issue

    Unfortunately there's no indications of what it was on your index page that caused it. I did reg to your forums to have a look, but there's nothing that strikes me as obvious to be a cause.
  16. Anna

    Could you please send me a more detailed traffic or bandwidth report of my website?

    Re: Could you please send me a more detailed traffic or bandwidth report of my websit It is known that the one in account panel is showing the wrong number, currently that does not have the highest priority though to sort as there's a way to find the correct usage in cPanel.
  17. Anna

    Could you please send me a more detailed traffic or bandwidth report of my website?

    Re: Could you please send me a more detailed traffic or bandwidth report of my websit As far as I know there's been no changes at all in that regards. It is possible that the number of files that you do place in that compressed archive has grown larger and thus demanding more resources to process.
  18. Anna

    Cornjob Setting

    yes, you could do because every other time the 90 minute cron and the hourly cron would both be running on the hour. Although I honestly have no idea if setting it to 90 is even possible, I figured it to be interperated as such as the first number (90 in your case) would be read as 90 minutes...
  19. Anna

    Is this hosting plan on x10hosting frontpage true?

    You can see how the resource "rule" is here: http://forums.x10hosting.com/news-announcements/99095-resource-usage-monitoring.html
  20. Anna

    Unsuspension Request for high resource usage

    As long as you don't try to compress your entire public_html folder at once I believe it would be possible to do a backup without hitting the resource limit. Another question: Do you need to back up all files each time? For me, using wordpress, it is basically only necessary to download a back...
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