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  1. Anna

    Resolved How login to phpmyadmin and ftp

    There are some cases where the password gets messed up in transfer. Ideally the same password is passed to DirectAdmin, but if it does not comply with DA requirement (both uppercase, lowercase and numbers) it is not passed from SSO login to DA. Also during some testing we noticed that some...
  2. Anna

    Resolved Cannot access WP control panel

    What IP does your cloudflare account have for A record on your domain? It should be: 198.91.81.15 If you have anything else, you need to update it as that is the IP your account is now on.
  3. Anna

    Resolved How login to phpmyadmin and ftp

    Are you able to login with the same credentials on: https://x12.x10hosting.com:2222/ Trying to determine if your password has gotten messed up in the migrations, if it has it would not work there either (but don't try more then once if it fails to avoid getting blocked).
  4. Anna

    Resolved How login to phpmyadmin and ftp

    The link to phpmyadmin under mysql management works fine when I log into your account, if that still fails try clearing cookies/cache. Ftp is automatically enabled as long as the account works. What error message do you get?
  5. Anna

    Resolved Accidentally changed url and can’t change it back

    No problem. Let me know if you would like that fresh copy of the database.
  6. Anna

    Resolved how much upload size do I have?

    If you changed php version, you may need to edit that on the options tab under "change php version".
  7. Anna

    Resolved i can't access my control panel i need help

    I still consistently see the same two IPs involved, did your ISP have anything to say?
  8. Anna

    Resolved Accidentally changed url and can’t change it back

    Worked fine when I tried it in the incognito mode, so it may also be in the browser cache.
  9. Anna

    Resolved Accidentally changed url and can’t change it back

    That looks just fine. In the top row, you have an option for cache, clicking that allows for purging (that forces cloudflare to get the fresh set from our servers
  10. Anna

    Resolved Cannot access WP control panel

    Assuming that plugin is the cause, it would be more or less instant, however I see you use cloudflare on the custom domain, have you also updated the DNS on their site to reflect that you are now on a new server? Seeing as cloudflare is involved, have you tried clearing the cache on their site...
  11. Anna

    Resolved Accidentally changed url and can’t change it back

    I found the underlying problem, when you made that change in your wordpress settings, the domain was actually pointed to the old server (on the database there it has the wrong domain entered). You should be able to safely turn cloudflare back on now that it points to the correct place...
  12. Anna

    Resolved Accidentally changed url and can’t change it back

    It might actually solve it if you go to the cache button and purges cloudflare cache. As I said previously, the database in your account does actually hold the right information
  13. Anna

    Resolved Accidentally changed url and can’t change it back

    It now responds to ping, but is definitely using cloudflare proxy. On the cloud icon click the cloud so it gets grey, do not remove the row, that bypasses the proxy and allows me to see where the redirect is actually done.
  14. Anna

    Resolved Accidentally changed url and can’t change it back

    You do lack some parts on there. There should at least be an A record for the domain that points to 198.91.81.12 This is the first row for my cloudflare, the lack of A record is likely why I can not ping the domain properly.
  15. Anna

    Resolved Accidentally changed url and can’t change it back

    As far as I can see, the domain amakerslibrary.com still uses cloudflare proxy, though I can right now not even ping it from my own computer. Could you please take a screenshot of the settings at cloudflare?
  16. Anna

    Resolved How login to phpmyadmin and ftp

    Phpmyadmin uses automated login from DirectAdmin, though the link under "Extra Features" sometimes fail on that part, there is also a link under "MySQL Management" that usually works better. For ftp: Host: x12.x10hosting.com Username: Your account username. Can be seen under "Quick FTP"...
  17. Anna

    Resolved Permissions or Write Issues I guess

    There were two possible problems, one was permissions was off, most of the folders/files I checked had 777 which may work but is making the folders writable for the world and poses a security threat. I corrected this. The other thing was your account was over quota, possibly by accidentally...
  18. Anna

    Resolved Cannot access WP control panel

    For script specific support you would need to contact the script vendor, in this case wordpress. Although I use wordpress myself, I never used any two factor authentication for it so I can not advice on how to remove that,
  19. Anna

    Resolved Enter FTP credentials to proceed....

    You would need to login to your account with cloudflare, click the domain in question, then under DNS you will find what information they have for your domain. Any place where you have an IP and want the url to point to our server you would need to edit so the IP says: 198.91.81.12
  20. Anna

    Resolved Apache is functioning normally

    Your account should now be restored.
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