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We didn't have this type of login when it was cPanel, the password was sent with the login request at that point, IP was never in play before the changes (this is more secure as the password doesnt need to be stored in an extra place).

Unfortunately phpmyadmin doesn't really give me a timestamp on when they were created, I grabbed and put both in the root of your account.

Would you, or possibly your ISP, be utilizing some kind of proxy setup? I see that the log for our main login reports a different IP from what is seen in the direct admin logs. The way it is setup is that the session is started from the mainlogin, and is tied to the IP, when clicking to go to...

I can take a fresh backup of the database as it is on the old server, I noticed that you have two databases, would you want both of them? Most of the textual content should be stored in database (images probably not though)

The database I can access easily, for files you *might* be able to ftp in using your old server as hostname. The only other option is a full wipe and retransfer of the account, which is not something I can access and would have to talk to a higher admin about. It was mentioned in the...

Did you update the IP of the custom domain? If you haven't it would still see the files on the old cPanel server that is actually online for backup purposes still (just not possible to login to cpanel on them as the license is now dead)

I have sent you a PM with some details.

Now I'm confused, are you two the same person? I set the abuse admin on the case to look at how they got access, common ways are vulnerabilities in scripts however.

I cant do much about the threat to leak the database, but I can grab a backup from the old server (old mysql servers are still online for me to access), any changes made after the migrations would be lost in that case unfortunately. I'd advise that you change all passwords regarding your...

Mysql seem to be running fine on your server, what is the exact error message you get, and how are you trying access the database?

Your account have now been sorted out and you should be able to login properly again. I see that you are using cloudflare for your custom domain, don't forget to update at their end with the new IP, which for your server is: 198.91.81.13

Your account has now been re-restored to the new server, and you should now be able to login properly. I noticed that you are using cloudflare for your custom domain, don't forget to update at their end with the new IP for your server, it is 198.91.81.12

What is it you see, and what is it you expect, and on which of your domains? I see your custom domain does not use our nameservers, this means you have to manually update the A record to reflect the new server you are located on. The IP of your server is 198.91.81.12 As for the joomla error...

Can you please try now?

1. @cjptomas80 is correct, default email can not be removed, it is used by the system to send internal messages (you can use it as a normal email as well) 2. Usernames can not be changed, they are tied in with our system in more then one way so changing it in DA would break a lot of other...

I have now manually unsuspended your account.

The 403 forbidden error should now be corrected. The old domain is probably cached somewhere (locally on your computer and/or ISP level) and is currently showing the webservers default page, which is shown for any domain not actively linked to a certain account. The domain is no longer listed...

A backup has been restored for your account. Don't forget to point the domain back to our server.

Sorry about this, unfortunately it looks like there's something that went wrong with the transfer of your account. I have notified staff with proper access to solve it.

No, they don't match anything in the database, they are the criteria that are used to let wordpress connect the database and are only used in the code