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  1. Anna

    Error establishing a database connection

    As for the database issue as per the two first posts, we noticed a bunch of databases didn't transfer properly to x15, we're working on that, though for some accounts that means a retransfer is needed. During this failure to login may occur so it is adviced to not attempt it until your domain...
  2. Anna

    PDF Export Issue

    Since it seem the errors in your screenshot are about depreceted functions, perhaps you need to roll back to an older version of php, all accounts would have been set at 7.2 native. Using older, and no longer supported, versions is a security risk but you are allowed to go back as far as 5.6 In...
  3. Anna

    Website is down for more than 24 hours now

    I do get a cloudflare error on your domain, since there is no automatic cloudflare configured with directadmin, though we hope to get that sorted, you would need to login to your cloudflare account and update the A record for the domain. The IP for the new server is 198.91.81.12
  4. Anna

    inactivity suspension not lifted?

    Your account should also be good to go momentarily
  5. Anna

    Disk space reverted to 512MB

    I have bumped up your discspace. You do not quite qualify for 2 gb as of yet (you would need to use initial quota plus at least half of the added space from last increase)
  6. Anna

    Apache is functioning normally

    That sums it up neatly. We're working on sorting it out, but there were a bunch accounts affected so it could take a little while. Trying to login to directadmin may also fail and result in a blocked IP so please avoid trying until you see your site up, or otherwise hear it should be ok.
  7. Anna

    Current quota on my account

    I have bumped you up as well. I'd recommend cleaning some emails though as a large portion of your diskspace usage is from emails.
  8. Anna

    Delete website and start again

    I honestly don't know if it would have sorted automatically, we would have been able to pull backups to restore it though, but that may have taken some time to get to.
  9. Anna

    Delete website and start again

    You did miss the step of copying all files from the public_html/wp/ to public_html/ folder. That was an important step as to getting the site to be on the domain root, I have copied over all the files for you. Once you have confirmed that it does work properly to login to your wordpress...
  10. Anna

    Current quota on my account

    I have set your account back to 1 gb.
  11. Anna

    Delete website and start again

    They would not clash, the script have no idea you have more then one database, but mark it by ticking the square next to the name should give you the option to delete it
  12. Anna

    New/Edited files are not being reflected post migration

    The IP for x13 is: 198.91.81.13
  13. Anna

    An error has occurred forwarding your sign in.

    We're working on retransferring those that are affected, please avoid trying to login until you see your site is up to avoid having your IP blocked.
  14. Anna

    Connection Timeout: server taking too long to respond error

    The paid clients are not migrated, the revenue from that covers the extra cost. The issue that you can cause by trying to login is that you get blocked by the actual server from failed logins, going to the sso page should not cause issues it is when you click open cpanel you risk block. There...
  15. Anna

    Delete website and start again

    Softaculous does by default put the installation in http://www.delaboleunitedafc.x10host.com/wp/ You can copy all files to the public_html root, but BEFORE you do that, login to worpress panel change the information in site url and wordpress url to reflect this change. You find this under...
  16. Anna

    Error Establishing a Database Connection

    If you look under mysql managment, can you confirm that the database is present there? If it is, click on the database name and verify it has a proper user. Is the script using localhost to connect the database? That information should be in wp-settings.php if I recall right. If those parts...
  17. Anna

    Website Down

    Unfortunately x15 ran into an unforsseen issue, short story is a large number of databases failed to transfer properly, so some accounts need to be retransferred. If yours is one you may get that as the domain is already pointed but the server does not yet have a notation of what folder it...
  18. Anna

    Delete website and start again

    Domains -> <yourdomain> -> public_html The public_html folder you see in the root is just a link to the above one though. Though I just spoke to one of the higher admins, and the license for softaculous should now be sorted if you want to try that option again.
  19. Anna

    Connection Timeout: server taking too long to respond error

    No problem. I try my best to keep you guys informed as I get the information (which sometimes is a bit sporadic). I am one of those that volunteer my time outside of my regular work, and I have some level of access to servers for the minor issues.
  20. Anna

    An error has occurred forwarding your sign in.

    I found your IP in the block list for too many failed logins, possibly related to the above mentioned where existing accounts may fail to login during this extra load
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