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  1. Anna

    An error has occurred forwarding your sign in.

    Due to unforseen issues x15 will need a few more days to be fully loaded up with accounts. There was an issue with transfering databases that caused some extra work and it is possible that accounts already on there may exprience login isssues for a bit.
  2. Anna

    Delete website and start again

    either by use of ftp or by use of the upload button present in the filemanager, make sure you are in the folder where you want it to end up before starting the upload.
  3. Anna

    Delete website and start again

    That should be something we pay for, I'll let them know the license is missing on your server. Start with going to wordpress.org and get the latest package there, once downloaded from there upload to your site, you can upload the entire archive and extract on the server, this usually creates a...
  4. Anna

    Delete website and start again

    If you deleted all files, have you uploaded a new version of wordpress, if not there would be no such file indeed. Having no index file of any kind will give an error when going to the domain as it is a security risk to display what files there may be if there are any other present. You would...
  5. Anna

    inactivity suspension not lifted?

    I have unsuspended your account for you.
  6. Anna

    New/Edited files are not being reflected post migration

    The nameservers are the same, but if you have your domain set to use the cloudflare ones you would likely need to update the A record for the domain as IP would have changed with the migration
  7. Anna

    Account question

    From my lookup panel they are the same, the cpanel(aka hosting account) is the same as the forumaccount you currently post from. However for the sso login page you'd be using email address and that does not need to be the same email account as you have for the forum account, but unless you...
  8. Anna

    Migration breaks website and email

    1. We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...
  9. Anna

    Website is down for more than 24 hours now

    We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...
  10. Anna

    smtp and email after migration issues

    The default account (it is actually the same account for all domains you have sharing the same login) can not be removed.
  11. Anna

    Connection Timeout: server taking too long to respond error

    xo5 is not yet migrated in its full, but the login page was reconfigured for the new port to allow those already migrated to properly get logged in. Reality is that even if it did point you to the correct port for the old server you would still not be able to login as cPanel is currently...
  12. Anna

    Apache is functioning normally

    We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...
  13. Anna

    Databases deleted x15

    Everything is backed up, including mysql. The backups will likely not be user accessible until the migrations are completed at which point backup software will be installed on the servers in a similar manner that was on cpanel though with a different software from what I understand
  14. Anna

    Databases deleted x15

    We're looking into this, however the forum username you are posting with is not linked to any hosting account, under what domain or username would I be able to look it up?
  15. Anna

    Host Domain - Namecheap to x10hositng

    Propagation can take a little while, in worst case a couple days but typically no more then an hour. How long ago did you add the domain?
  16. Anna

    Missing Folder in WordPress Upload

    Folders should not be deleted by the automatic script. Wordpress typically puts anything in wp-content/uploads, often also in subfolders by year/month It could be that during the migration the files/folders ended up with the wrong permissions which would make them unseen from the webbrowser...
  17. Anna

    Suspension before Migration

    Your account has now been unsuspended and should be working properly shortly.
  18. Anna

    Can now access DirectAdmin, but SiteBuilder had disappeared

    Unfortunately Sitebuilder will not be brought back with the new setup.
  19. Anna

    Confused regarding migration issues - can't log in??

    Inodes are the count of every file and folder of your account, that lncludes emails as well. So if you are over on that you do have too many files/folder simply put, in your case nearly a 1000 files/folders above the limit. I'd also like to advice you to the fact that there is a size limit for...
  20. Anna

    Disk Quota Exceeded? Disk Quota drop down?

    I have bumped you back up to 1gb
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