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  1. Anna

    X11 Server issues accessing DirectAdmin, email, FTP

    When you login to https://x10hosting.com/sso/login the email works fine, when you are going from sso to actual server by clicking "open cpanel" the control panel actually sends your (hosting)username and password with the request to go to cpanel and thus logging you into cpanel (or rather...
  2. Anna

    Unable to access e-mail

    You should indeed change that, your server is now x13.x10hosting.com
  3. Anna

    Can't log into CPanel

    Looks like your account was one of the unlucky ones that didn't transfer properly at first and is now on schedule for a retransfer which means that all things are not on the server right now which would explain all issues. Apache functioning normally being due to the domain having been pointed...
  4. Anna

    Subdomains not working on x15

    I'd assume that slowness is related to the fact that it is currently the one server recieving accounts still.
  5. Anna

    Subdomains not working on x15

    You would need to add it as as subdomain under Account manager -> Subdomain management, if you want it to resolve to a website with us, the dns manager would be what you use if you want to point the domain elsewhere for any reason. Your IP is not listed as being blocked.
  6. Anna

    Unable to access e-mail

    mycoo368 is right, your account is on x11, you would not be able to login to any other server.
  7. Anna

    Request for increased disk space

    I have increased your diskspace.
  8. Anna

    X11 Server issues accessing DirectAdmin, email, FTP

    When going to the server directly, you would need to use the hostingaccounts username, not email (if that's what you are used to for login to the sso page). The hosting username is the same as the username for your forum account. I have confirmed the account is indeed present on x11 For ftp...
  9. Anna

    Migration breaks website and email

    IP address for x14 is: 198.91.81.14 which is what you need to put into the A record at cloudflare. The ip you have in your post is likely the IP of cloudflares servers. That is the correct path for .htaccess The rewrite condition may not exactly be a redirect from a server point of view, but...
  10. Anna

    https://xo5.x10hosting.com:2222/CMD_LOGIN

    Unfortunately not when it comes to when it will be fully done, it would appear to be the last one to go though. There were some issues with databases not being properly transferred from the previousöy queued server and some accounts had to be retransferred due to this which has delayed the...
  11. Anna

    Outlook client Settings.

    There would not be a proper ssl option using your own domain, using x12.x10hosting.com would however allow for proper ssl connection, otherwise those server settings should work, though I don't think you'd need to specify the port as that would be dependent on ssl or non ssl connections. Are...
  12. Anna

    Apache is functioning normally

    Yes, I can only check the IP that matches what you post from (I look the IP up through the forumsoftware)
  13. Anna

    Account won't unsuspend

    I was unable to unsuspend you in the backend likely due to transfers being ongoing on the server you are moved onto. I have however unsuspended you on the serverside. It is possible that you won't be able to login through the sso for the time being, and unfortunately there could be a sync...
  14. Anna

    Apache is functioning normally

    Your IP was found as blocked in the firewall, I have removed that block. As for the page returning nothing, that could possibly be due php version not matching code, some functions are removed from newer versions of php and blank page is often an indiation that code wasnt executed properly. You...
  15. Anna

    "Invalid Invalid login information provided" error when trying to login

    Your account does not appear to be suspended, however your IP was blocked on the directadmin server due to too many failed logins. I have removed that block.
  16. Anna

    Apache is functioning normally

    In your case it would be due to the https, that is a known apache issue where that response is given when there is no valid certificate. If you have redirect to https by means of .htaccess you would need to remove that part. If you have it by means of settings in an app you may need to edit...
  17. Anna

    No encuentro mi moodle, donde esta?

    There may be some other members of the forum that can speak spanish (guessing that is the language), but I do not know any spanish at all and will thus not be able to answer any questions asked. Please use english for support inquiries.
  18. Anna

    Would love to know my new info in regards to the migration.

    You should always use localhost for database host, as you indicate the ones that do work just set localhost on the rest. Connecting to the database form an outside source is not possible so there's no need to use any other, but x12.x10hosting.com is your new server. phpMyAdmin should be...
  19. Anna

    Disk space reverted to 512MB

    I have bumped you up so you should be able to delete more efficiently now.
  20. Anna

    Website Down

    If you done it too many times, the login page (the hosting login at x#.x10hosting.com that is) will timeout since you are blocked from entering the page
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