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  1. Anna

    You don't have permission to access /manage/insert.php on this server.

    777 is a security risk and will throw an error in most cases. Files should in general have 644 and folders 755 set for their permissions.
  2. Anna

    Request disk space

    There is no jump to unmetered on free, you can however request increase more then once. Further more, using the service for filestorage and letting others store their photos on your account would be a violation to the terms. Each and every photo (any file really) would need to be relevant for...
  3. Anna

    Error uploading images - just started after 1 year using service

    It was a space issue. Since your account is most definitely old enough to qualify and otherwise also meet the requirements for it I have now doubled the available space on your account. This should sort out your current issues.
  4. Anna

    Randomly Having Problems Logging into my Wordpress Dashboard

    To login to the wordpress site you have installed (same applies to any script you install actually), the credentials would be different, and something you set during installation of the script.
  5. Anna

    Automatic Account Unsuspension Not Working

    I have manually pushed the unsuspension of your account, it should be good to go momentarily.
  6. Anna

    Automatic Account Unsuspension Not Working

    I have given the server a nudge and your account should be good to go shortly.
  7. Anna

    Site does not exist.

    Your site works fine for me, if you still get that it doesnt exist please try clearing your browser and/or dns cache.
  8. Anna

    PHP version

    In the top right corner you should have an option to switch theme, and can then chose to use cpanel x3, which will have that option for you. Basic, the default theme, made to have as little confusion as possible for those that are not familiar with cpanel itself.
  9. Anna

    Account will not unsuspend

    I gave the server a gentle nudge and your account should be good to go momentarily.
  10. Anna

    Need help forwarding registered domain name

    Don't forget to update any script you have to reflect the change as well, I know that some will always show the configured domain regardless of domain used to visit the site (wordpress for instance does this)
  11. Anna

    OSSN Installation Failed

    That is something you probably should check with the developers of the script about, as according to their homepage they have not released any newer version, at least not for the free version. Premium version does not show a date so they might have gone to pay only for further updates.
  12. Anna

    Dedicated IP addresses for e-mail sent by X10hosting mail server?

    I asked one of the staff members on the premium side about this, and it appears you also sent in a question directly to them which he has replied. That said, if someone else comes across this wondering the same, premium hosting does operate on different mailservers from free hosting, but would...
  13. Anna

    Auto installer/cpanel errors

    I'd always recommend manual install if you know how to do it. I have even came across cases where the script developers have more or less refused support for their script when installed through third party such as softaculous. Implications being they may have altered the code to work with the...
  14. Anna

    request: disc space increase

    I have bumped you up to double the initial space.
  15. Anna

    Increase Storage Limit Please

    By the look of your site it is only a display site for your own images, thus this section of the ToS would apply and prevent an upgrade at this time: Personal Image and Video Galleries Personal galleries are limited to 500MB of disk space for images and videos.
  16. Anna

    503 Server error

    I don't have any access to the server in question, so I can't really take credit for sorting it out. All I know is that something (poorly written script likely) were hogging resources and the tech did, as one measure, close up the some processes that looked weird.
  17. Anna

    DNS Propagation

    Have you added the domain in your control panel as addon or parked domain? Appears that the namservers have no knowledge of the domain being in our system.
  18. Anna

    503 Server error

    Each attempt to run a script, even if it ends with an error would still result in an entry process, and the error may actually cause the process to not release the resources properly and timely and thus go to resource limits hit in the end. I did have an issue with too many redirects, but that...
  19. Anna

    503 Server error

    With the help of another admin we have managed to sort the initial error, but as it looks now you have a corrupted/missing table. It might work with repairing the database or you could try restoring it using the Acronis icon found in cPanel
  20. Anna

    Prestashop 1.6 Error when registering or modifying a product

    I'd suggest seeking support with the developer of prestashop, as to me it seem to be an issue with the software rather then the hosting. Perhaps they do require more/other fields to be filled with this version then they did with the older version. I have personally never used prestashop so I...
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