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Hi, Yes. When backing up your website in our Site Builder, you have the option of backing up to a file. Under "Publish", please go to "Backup/Restore", and choose "Download Backup". Then, in the "Restore" section, you can restore from the file you downloaded. This should work regardless of...

Hi manormed, You could create a new directory in your "public_html" directory for your new website, and set up your website there first. You can then access that site from your .x10host.com domain, if you need to check it. When you're ready to change the nameservers, you can then create an...

Hi ghardin, Great to see this issue has been solved. The error message you were getting is caused because cPanel attempts to modify a file on your behalf, but the software that controls the quota prevents it from doing so. This is an unfortunate limitation of the software we use. You can remove...

Hi ghardin, You are receiving this error message because we have a hard limit set on the number of files and directories an account can hold, which is set at 50,000. Your account is currently hitting this limit. I took a quick look at your account, and it seems that you have approximately...

Hi, There are currently no problems on xo2, and your website seems to be loading fine. Are you still having issues? :) Thank you,

Hi, Sorry, but we do not support CGI on free hosting. Thank you,

Hi, I have removed the emails, and your account is now within the inode limit. Please could you try logging in to cPanel again now? :) Thank you,

Hi mwmast3r, You are receiving this error message because your account is currently exceeding our maximum inode limit of 50,000. On our free hosting service, we limit the total number of files and directories you can have on your account, for security reasons. I took a quick look at your...

Hi freetvto, When I go to the link you provided, I am not redirected to to the .x10host.com domain. It is possible that your computer has cached the redirection. Please could you try clearing your browser cache, and check again? :)...

Hi freetvto, I'm sorry; it appears the redirection was not due to the site URL, as I had originally thought. I took a look at your account, and it seems that you had "Redirection" enabled in the "Domains" section. I removed the redirection, and your site now appears to be loading fine. ;)...

Hi freetvto, This should not happen. A parked domain is exactly the same as a primary domain. It will display the same content, and the URL will not change. Your address should not come up as .x10host.com, as parked domains only mirror your primary domain. It is likely that some software, such...

Hi, Your account does not appear to be suspended, and your websites are loading fine. Are you still having issues with this? Thank you,

Hi xenhost3, While I appreciate your kind feedback, we do still have to comply with US law. XenForo is paid software, which requires a license from xenforo.com to host. Since your website allows users to download illegal versions of XenForo, I have suspended your account. Please create an...

Hi semx10h2, In your PHP configuration, you had error_reporting set to "~E_ALL" rather than "E_ALL". I changed the setting for you, and I can now see errors in your error_log file. ;) Thank you,

Hi, Please could I have a link to the page that should be returning an error? Thank you,

Hi Matt, I have run a quick fix on your account that should resolve the phpMyAdmin issue. Please could you now try re-authenticating with cPanel, and then try entering phpMyAdmin? :) Thank you,

Hi, The URL you have provided is not hosted at x10Hosting. Please could you clarify your question? Thank you,

Hi Matt, MySQL appears to be online on xo3, and your database seems to be loading fine. If you are still having issues with this, please could you provide me with a link to the page that is showing the MySQL error? :) Thank you,

Hi superma9, The About page at the URL you provided appears to be loading fine for me. Please could you provide me with a description, or a screenshot, of the problems you are seeing? :) Thank you,

Hi Matt, Your account was limited temporarily because you hit the maximum number of entry processes. In most cases, this usually means that too many PHP scripts were executing at the same time, as a result of either too many simultaneous connections or a cron job. :) Your website currently...