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  1. Dead-i

    How To Change Maximum Upload File Size (Wordpress)

    Hi solanowx, While we do limit PHP uploads to 16MB on our free hosting plans, I recommend that you look into using FTP to upload your larger files. Using FTP instead is probably the best option for upload your videos. :) Thank you,
  2. Dead-i

    Can't Access CPanel

    Hi, There is an issue with our x10Hosting Basic theme, where a blank page is displayed when you have hit your disk quota. I have manually changed your theme to the cPanel x3, so that you can access cPanel. I recommend you remove some unwanted files, and then switch back to the x10Hosting Basic...
  3. Dead-i

    Can you please change the domain name on my account

    Hi, What is the full domain name you would like me to change it to? Your domain can be suffixed with .x10host.com, .x10.mx, .x10.bz, .elementfx.com or .pcriot.com. For example, beattiellc.x10host.com. Thank you,
  4. Dead-i

    Not able to view my email ids

    Hi, I have refreshed your account's email account counter, and it appears to have returned back to 0. Are you now able to create your email accounts? :) Thank you,
  5. Dead-i

    Filezilla directory listing to FTP Upload failing

    Hi, This should now be resolved. Please could you check again? :) Thank you,
  6. Dead-i

    ReadOnly FTP Users

    Hi, Currently we do not offer this feature, and the FTP accounts you create will be able to read and write to the directory. This is because our hosting service is primarily intended for website hosting, and not for file hosting. :) Thank you,
  7. Dead-i

    why is the x10hosting Prime upgrade price showing wrong? [EDITED]

    Hi bdistler, I'm very sorry I missed your first post about this. I have corrected the price listed on the knowledge base article accordingly. I have also referred our Management Team to this thread, so that the price on the Upgrade page can be corrected. Thank you,
  8. Dead-i

    Can you please change the domain name on my account

    Hi, Your current domain name is mywetspot.x10host.com. Would you like this to be changed? We cannot change account usernames (mywetspo) at this time, due to the way usernames are used to internally link accounts on our servers. Thank you,
  9. Dead-i

    Hosting Account Space Upgrade

    Hi tstingx6, While we do offer free unmetered disk space to users using over 512MB, it appears the majority of your space is currently being consumed by temporary zip archives in your "wp-snapshots" directory. Please could you try removing these zip archives? :) Thank you,
  10. Dead-i

    Account Suspended due to Inactivity

    Hi, This should now be fixed. Please could you check again? :) Thank you,
  11. Dead-i

    Add FTP User

    Hi Petia, Your account automatically has an FTP account created on creation, which you can use to upload the files you need. You can connect by using your domain name as the FTP "host", and your cPanel credentials as the username and password. :) Alternatively, if you are looking to create an...
  12. Dead-i

    Change domain name please

    Hi, Your domain name has been changed. :) Thank you,
  13. Dead-i

    Change Domain Name please

    Hi, Your domain name has been changed. :) Thank you,
  14. Dead-i

    Help please

    Hi, Welcome to x10Hosting! You can setup some forums for your members by installing a script on your free hosting account, such as phpBB, using our automatic installer. Please see this article for more information. :) Please let me know if you have any questions. Thank you,
  15. Dead-i

    Why I can not see my pages with photos and backgrounds in the CPanel

    Hi, Great to hear your website is working correctly. :) For setting up a contact form or a guestbook, you could either code your own using PHP, or you could use one of the many scripts available in our automatic installer. Please see this article for more information on how you can use our...
  16. Dead-i

    Why I can not see my pages with photos and backgrounds in the CPanel

    Hi, I can see an empty directory on your account named "IMAGES", but there are no images inside of it. Please could you move your site's images inside this new directory, and check again? Thank you,
  17. Dead-i

    Why I can not see my pages with photos and backgrounds in the CPanel

    Hi domirela, Welcome to x10Hosting! I took a look at your HTML file, and it appears the paths that it is referencing are incorrect. Please could you check the paths to your images? For example, one of your images is pointing to http://domirela.x10host.com/IMAGES/Georgiana3%20Domirela.jpg, when...
  18. Dead-i

    uninstall ZenCart Script

    Hi, Are you definitely using innovatedvisions.x10host.com as your FTP "host"? If so, please provide us with the error message you are seeing in FileZilla. :) Thank you,
  19. Dead-i

    Parked domain redirecting incorrectly

    Hi, Your domain, newtownbarbers.x10host.com, is currently displaying a "coming soon" page. If you are still seeing the 404 page, please try clearing your cache. :) https://x10hosting.com/support/guides/clear-cache-flush-dns-tutorial Thank you,
  20. Dead-i

    uninstall ZenCart Script

    Hi, Your FTP username is innovat7, and your password is the same as your cPanel password. ;) Thank you,
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