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  1. Dead-i

    PHP $_SESSION stopped working; FTP upload not working;

    Hi realjv3, Your account has exceeded its initial disk quota of 1GB, which is causing this. Perhaps you could remove some old files? :) Thank you,
  2. Dead-i

    yummy ftp failed to establish connection.

    Hi onthemou, Please could you provide the exact error message you are receiving when connecting? You should be using your .x10host.com domain as your FTP Host, and your cPanel credentials as the username and password. :) Thank you,
  3. Dead-i

    new account

    Hi Mark, Please could you try setting up Joomla from the cPanel x3 theme, rather than the x10Hosting Basic theme? You can do this by selecting "Switch Theme" in the top right, and choosing "Switch to cPanel x3". From there, you should see an icon for "Softaculous", where you can install Joomla...
  4. Dead-i

    Understanding Cloudflare and my Godaddy domain name - zero stats?

    Hi Scott, Have you activated CloudFlare from your cPanel, or from the CloudFlare website itself? :) Thank you,
  5. Dead-i

    Editing Database using Third Party Program

    Hi csccox10, Currently I receive a 404 Not Found error message when I navigate to createdatabase.php on your account, even though it exists. This is because our security module, mod_security, is blocking the request, and faking a 404 instead of serving the response. This is due to an error in...
  6. Dead-i

    [Question] About subdomain

    Solved over private message. Thread closed. :)
  7. Dead-i

    Domain Name Change

    Hi jvm386, Your domain name has been changed. :) Thank you,
  8. Dead-i

    I can't use Open Source Social Network

    Hi varx10mx, This was caused by an unnecessary line in your .htaccess file. I've commented out the line, and your site is now working. :) Thank you,
  9. Dead-i

    Free hosting with my own domain name

    Hi dwd2000, Yes, you can point your own domain name by adding it as a "Parked Domain" in cPanel, and changing your domain's nameservers to: ns1.x10hosting.com ns2.x10hosting.com For more information, please see http://x10hosting.com/wiki/Domain Thank you,
  10. Dead-i

    x04 domain down

    Hi proyec51, This should now be resolved, and I will continue to monitor xo4 in case this error message comes back. I apologise for the inconvenience. Thank you,
  11. Dead-i

    freewebmonitoring com not able to access site

    Hi, It is likely that the automated system your monitoring website uses is triggering one of mod_security's rules, and it is being denied entry as a result. On our servers, we automatically block suspicious requests to protect our customers' websites, and this is probably what is happening...
  12. Dead-i

    Hosting Account Space Upgrade

    Hi, Thank you for the request. I have upgraded your account to Unmetered disk space. Thank you,
  13. Dead-i

    Cannot access FTP or Cpanel

    Hi athartsx, It appears that your account has hit its initial disk quota of 1GB. There is currently a bug with our x10Hosting Basic theme where a blank page will be displayed if the disk quota has been hit. I've manually switched your theme to cPanel x3 instead, so that you can login to your...
  14. Dead-i

    Cannot access FTP or Cpanel

    Hi athartsx, Are you able to access your website? The server is currently online, and I can't see anything that would be interfering with your connection. :) Thank you,
  15. Dead-i

    Adding HTML files (Please Read!)

    Hi erichold, Your account has now been reset to its default state, and I have restored the HTML files you already had on your hosting account. :) Thank you,
  16. Dead-i

    Adding HTML files (Please Read!)

    Hi erichold, You can upload your HTML file by placing it in the "public_html" folder in your home directory. All files that are in "public_html" will be visible on your .x10.mx domain. :) I took a look at your account, and it seems like quite a few important files and folders are missing...
  17. Dead-i

    ERROR at load my site - server xo3

    Hi bdistler, At what URL are you receiving this error message? Last night, xo3 was under some unusually heavy load, causing some intermittent connection issues on websites for approximately 25 minutes. This now appears to be resolved, however, and monitoring hasn't detected any problems today...
  18. Dead-i

    503 Backend fetch failed

    Hi exiresql, The 503 error message you are seeing means that your PHP script did not return a response in a certain amount of time. I manually ran your PHP script, and the following output was returned: It appears that your script is literally attempting to connect to 'MYSQL_ADDRESS' rather...
  19. Dead-i

    lost log in address

    Hi, If you use your cPanel username to get into FileZilla, you can also use the same username to login at https://x10hosting.com/sso/login If it helps, your email address is a @yahoo.com email, but I can't provide much more than that, I'm afraid. Thank you,
  20. Dead-i

    ERROR at log-in to my account

    Hi, If you are still getting this error message, please could you try clearing your browser's cache? It is possible your browser may have cached some old client-side files, which is causing this. ;) Thank you,
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