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Hi bdistler, When navigating to your website, I can see the "site is dead" page right now. Are you still having these issues? :) Thank you,

Hi, Sorry about that. I have put the unsuspension through. :) Thank you,

Hi, Sorry that you were having trouble with our self-switcher. I've manually switched your cPanel theme to x3. :) Thank you,

Hi, Please try using the username lucacerv instead of your email address, for FTP. ;) Thank you,

Hi mythusma, Please try disabling the "wp-smart-paypal-payment-or-donation-accept" plugin and try again, as it appears this is not the fault of mod_security. The module will almost always throw a proper 403 Forbidden error message, if it is mod_security causing problems. :) Thank you,

Hi, We migrated our Illuminated customers to a new server, which has resolved many issues we had previously had with Illuminated and has significantly boosted the server's performance. However, when we migrated our customers to a new server, the IP address of the Illuminated server changed. It...

Hello, Please see @leafypiggy's response in your previous thread, and stick to that thread. ;) http://community.x10hosting.com/threads/uploading-through-filezilla.195567/page-2 Thank you,

Hi mythusma, Please could you provide me with a link to the page that is throwing the permission error? :) If you really want to cancel your account, you can do so by going to Account Settings in the top right, and selecting "Delete Account". Thank you,

Hi ttn, I am sorry to hear that you have been having issues with our recent implementation of mod_security. The sole reason we implemented mod_security was to help our free hosting users, by greatly improving the security of their websites. Many websites are vulnerable to different kinds of...

Hi Spence, It looks like there is no hosting account associated with your forum account. Please could you link your hosting account by going to "Support" in the top right of your cPanel, or alternatively provide me with your cPanel username. :) Thank you,

Hi Rebecca, A 503 Error suggests that either our webserver is experiencing difficulties, or the script you were trying to run failed to return a response in 30 seconds. It appears your server was having some issues a few minutes ago. Is this happening on a specific page, or on all of your...

Hi benhigh, In Thunderbird, please go to "Options" then "Account Settings". From there, please select "Server Settings" on the left, and verify that your "User Name" is set to your full email address, port 993 is specified, "Connection Security" is set to "SSL/TLS", and "Authentication Method"...

Hi neosaber, cPanel on xo3 appears to be online at this time, and I can't see anything that would be interfering with your connection on our part. Could there be any firewalls, proxies or VPNs in place that could be blocking port 2083? Many workplaces and schools tend to do this. ;) Thank you,

Hi, Please could you try again now? :) Thank you,

Hi hopper, Thank you for the email. I have confirmed your email address. ;) Thank you,

Hi hopper, Our systems are reporting that a confirmation email was sent to your email address. You might want to try checking your Spam/Junk folder for the email. If you still cannot find the confirmation email, please send me an email at william@x10hosting.com (from your gmail.com address) and...

Hi ttn, Thank you for sending me a private message. It appears that this was being caused by a line in your .htaccess file. I have corrected the line, and your site now appears to be loading again. :) Thank you,

Hi, Your website currently appears to be loading fine for me, and no outages have been recorded by our monitoring recently. Are you still having 503 errors? If so, please could you provide me with steps on how to reproduce the error? :) Thank you,

Hi alamx10h, Is your connection behind a proxy or VPN? If so, please could you try disabling this and reattempt your login? :) Thank you,

Great to hear this was solved. Please let us know if you have any further issues. :) The error code that mod_security throws depends on the code specified by the rule blocking it. In some cases, mod_security believes it is more secure to throw a 404 error than a 403 error, based on the rule...