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Hi Patrick, Please could you try clearing your browser's cache, and let me know whether you can sign in then? It is possible that your browser has cached some old client-side files, which may be causing this. :) Thank you,

Hi hopper, If you wish to use the x10Hosting Basic control panel to manage your site, you will need to add your website as a "Custom Website". You can do this by selecting the green "Add Website" button in the top right, and creating a new website on your .x10.mx domain (with the "Address Path"...

Hi hopper, The email address we have on record is spelt slightly differently from the one you have. Please could you try logging in with your username, hopperne, instead? :) Thank you,

Hi bdistler, Thanks for reporting this. Do you still receive this error message after clearing your cache, or trying a different web browser? :) Thank you,

Hi phdwrite, Due to the strange login issues you are facing, I'll clarify your suspension here. Your account has been permanently suspended by our administration due a violation of our country restrictions, as we do not allow users in Ukraine, or any country that is not whitelisted, to use our...

Hi bccx10bz, We recently migrated our Illuminated customers to a new server, and it looks like our new server was missing a Softaculous license. Our Management Team have now resolved this. Please could you try again now, and let me know whether you can now install your phpBB forum? :) Thank you,

Hi marybarr, I have enabled error reporting for your account, so you should now be able to see PHP error messages, instead of a blank page, on your site. Judging by the errors, it aapears a plugin is causing this. :) Thankyou,

Hi, You can change your email for the x10Hosting forums here: https://community.x10hosting.com/account/contact-details Thank you,

Hi atm, How large is the image you are uploading, in megabytes? :) Thank you,

Hi synergy6, Please could you try again now? :) Thank you,

Hi sarahssl, Yes, you can upload the webpage to your x10Hosting account's "public_html" folder using FTP. You can do this using an FTP client, such as FileZilla, by using the details on this wiki article. ;) Thank you,

Hi, There doesn't appear to be any problems on xo4 right now, and I can't see anything that would be interfering with your connection. Please could you verify that there are no proxies, firewalls or VPNs in place that could be blocking port 2083? Many workplaces and schools tend to do this. :)...

Hi, It looks like xo3 and xo4 have both been having some problems for the last couple of hours. I'm keeping a close eye on them, but in any case, are you now able to login to your cPanel? :) Thank you,

Hi, Setting your domain to ns1.x10hosting.com and ns2.x10hosting.com (without ns3 and ns4) should be fine. However, when running a whois on your domain name, it appears that your domain is in the "clientHold" state, which normally happens when your domain needs renewing. Please see this for...

Hi, You might want to try clearing your browsers cache, as both load fine for me. ;) Thank you,

Hi fixingc3, The subdomain you provided appears to be loading a forum right now. This may be a temporary issue caused by your cache. :) Thank you,

Hi mythusma, Are you looking to transfer your site from or to x10Hosting? You can backup/restore files using FTP, and databases using phpMyAdmin. :) Thank you,

Hi crafted2, I've placed a line in your .htaccess file to redirect /forums to your forums' subdomain. Please let me know whether this is working as intended. :) Thank you,

Hi, It appears that your site is not loading right now due to the following PHP errors: [09-Jan-2015 07:25:47 UTC] PHP Warning: require(/home/dirincel/public_html/wp-includes/session.php): failed to open stream: No such file or directory in /home/dirincel/public_html/wp-settings.php on line...

Hi, Welcome to x10Hosting! The "public_html" file should actually be a folder, which needs to contain your website files (HTML, CSS, images, etc). It looks like your HTML file had replaced "public_html", whereas it only needed to go inside it. :) I've recreated the public_html folder, and...