Search results

Hi, Please could you provide me with an exact file size of what you are trying to upload? :) Thank you,

Hi militar8, This server appears to be online at this time, and I can see your website fine. What error message are you receiving? :) Thank you,

Hi Eric, I created a test WordPress installation on my xo4 account, with the "Highwind" theme activated, and the Customise page appears to be loading fine. Could a WordPress plugin be interfering with this, perhaps? :) Threads merged. Thank you,

Hi radella, The recent security implementation on our servers, mod_security, is blocking your request to that script. This is because your script appears to have a syntax error in your MySQL query, in your script's code. To prevent MySQL data being "leaked", mod_security automatically blocks...

Hi reijinni, It appears you are currently on our x10Hosting Basic control panel, which is a simplified version of cPanel. However, the Basic panel does not automatically recognise websites created in the other themes. I have now fixed this for your account, and you should no longer see that...

Hi hatsune2, Our records show your domain as hatsune.x10host.com, rather than with the .x10.mx suffix. Is this correct, or would you like me to change it? :) Thank you,

Hi, cPanel on xo4 looks to be online right now. Are you still having problems? :) Thank you,

Hi shoelac2, Please could you paste your FTP error logs? :) Thank you,

Hi polarity, Please login to your control panel and create an appeal from there, as we cannot handle suspension appeals through the forums. :) Thank you,

Hi, Please could you try disabling all your Google Chrome Extensions and see whether you get a different error message? :) If you don't want to disable all your extensions, you can use Incognito Mode (CTRL+SHIFT+N) to launch a Chrome window with all extensions temporarily disabled. ;) Thank you,

Hi, Your account has been upgraded to unmetered disk space. :) Thank you,

Hi Emily, I've put the unsuspension through. Sorry about that. :) Thank you,

Hi, I've put the unsuspension through for your account. Sorry about that. :) Thank you,

Hi, I've put the unsuspension through. Sorry about that. :) Thank you,

Hi, The software we use for our control panel (cPanel) has a hard limit set on the username of an account, of 8 characters. Therefore, the system automatically shortened your name to the first 8 characters so that it could be created properly. ;) Are you still getting stuck at the "Sign In...

Hi Eric, This should now be resolved, and I've pointed your domain to /public_html/blog. :) Thank you,

Hi eric3, What directory are you aiming for blog.ericturner.tk to point to? :) Thank you,

Hi, Please could you verify that you have assigned your database user to your database in cPanel? :) Thank you,

Hi, The links to many crucial files on your websites are broken. However, it does appear that these files are located in a directory on your account named startbootstrap-grayscale-1.0.1. Please could you try copying the required folders (including "css", "fonts", "img", "js", "font-awesome")...

Hi, Just to clarify, the absence of the native cPanel backup tool is not a way of encouraging upgrades to x10Premium. As I explained in our private message, the cPanel backup is known to put a lot of pressure on our servers, especially when there are thousands of users on each of our free...