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  1. Dead-i

    File Uploading Error

    Hi, Please could you provide me with an exact file size of what you are trying to upload? :) Thank you,
  2. Dead-i

    Website not working...

    Hi militar8, This server appears to be online at this time, and I can see your website fine. What error message are you receiving? :) Thank you,
  3. Dead-i

    Wordpress Customize (php) blank page

    Hi Eric, I created a test WordPress installation on my xo4 account, with the "Highwind" theme activated, and the Customise page appears to be loading fine. Could a WordPress plugin be interfering with this, perhaps? :) Threads merged. Thank you,
  4. Dead-i

    yrcalc.php file returns 404 error

    Hi radella, The recent security implementation on our servers, mod_security, is blocking your request to that script. This is because your script appears to have a syntax error in your MySQL query, in your script's code. To prevent MySQL data being "leaked", mod_security automatically blocks...
  5. Dead-i

    Lost cpanel access

    Hi reijinni, It appears you are currently on our x10Hosting Basic control panel, which is a simplified version of cPanel. However, the Basic panel does not automatically recognise websites created in the other themes. I have now fixed this for your account, and you should no longer see that...
  6. Dead-i

    hatsune.x10.mx

    Hi hatsune2, Our records show your domain as hatsune.x10host.com, rather than with the .x10.mx suffix. Is this correct, or would you like me to change it? :) Thank you,
  7. Dead-i

    Xo4 server down again!?

    Hi, cPanel on xo4 looks to be online right now. Are you still having problems? :) Thank you,
  8. Dead-i

    FTP help

    Hi shoelac2, Please could you paste your FTP error logs? :) Thank you,
  9. Dead-i

    Suspension Appeal

    Hi polarity, Please login to your control panel and create an appeal from there, as we cannot handle suspension appeals through the forums. :) Thank you,
  10. Dead-i

    Wordpress Customize (php) blank page

    Hi, Please could you try disabling all your Google Chrome Extensions and see whether you get a different error message? :) If you don't want to disable all your extensions, you can use Incognito Mode (CTRL+SHIFT+N) to launch a Chrome window with all extensions temporarily disabled. ;) Thank you,
  11. Dead-i

    Hosting Account Space Upgrade

    Hi, Your account has been upgraded to unmetered disk space. :) Thank you,
  12. Dead-i

    Account Unsuspension Stuck

    Hi Emily, I've put the unsuspension through. Sorry about that. :) Thank you,
  13. Dead-i

    Inactivity unsuspension stuck

    Hi, I've put the unsuspension through for your account. Sorry about that. :) Thank you,
  14. Dead-i

    Account unsuspension stuck

    Hi, I've put the unsuspension through. Sorry about that. :) Thank you,
  15. Dead-i

    Login

    Hi, The software we use for our control panel (cPanel) has a hard limit set on the username of an account, of 8 characters. Therefore, the system automatically shortened your name to the first 8 characters so that it could be created properly. ;) Are you still getting stuck at the "Sign In...
  16. Dead-i

    Need DNS Entry Removed

    Hi Eric, This should now be resolved, and I've pointed your domain to /public_html/blog. :) Thank you,
  17. Dead-i

    Need DNS Entry Removed

    Hi eric3, What directory are you aiming for blog.ericturner.tk to point to? :) Thank you,
  18. Dead-i

    Resolved 421 Home directory not available - aborting

    Hi, Please could you verify that you have assigned your database user to your database in cPanel? :) Thank you,
  19. Dead-i

    Help

    Hi, The links to many crucial files on your websites are broken. However, it does appear that these files are located in a directory on your account named startbootstrap-grayscale-1.0.1. Please could you try copying the required folders (including "css", "fonts", "img", "js", "font-awesome")...
  20. Dead-i

    Backup

    Hi, Just to clarify, the absence of the native cPanel backup tool is not a way of encouraging upgrades to x10Premium. As I explained in our private message, the cPanel backup is known to put a lot of pressure on our servers, especially when there are thousands of users on each of our free...
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