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  1. Anna

    sql database limit 4 but can only have 2

    It is technically a bug, cPanel assumes you can have 2 postgree and 2 mysql, which adds up to 4 in total. On free hosting however there is no postgree available however, but cPanel doesn't recognize that it is not part of the package. Free hosting only allows for 2 MySQL databases. You can...
  2. Anna

    Curious about host details

    I have pinged a couple admins that would be able to answer this, I also mentioned that you had tried using the contact for without getting a reply.
  3. Anna

    Change main Domain

    The main domain has to at all times be one of the sub domains we provide. Any custom domain you need to set either as parked (alias of the main domain) or addon domain (separate site).
  4. Anna

    Changing My Email?

    Login to your portal, it is there under account settings
  5. Anna

    Quota disk

    It is limited initially, but you can request unlimited once your account is at least 7 days old, in par with the ToS and uses up at least 50% of the allotted disk space. See more at http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/
  6. Anna

    Account Suspended

    Tos does indeed state you can only have one account. 1. Server Usage Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as...
  7. Anna

    Using Free Hosting: Can I mask the URL?

    In the first pic, where you show that you see the name servers of your registrar, that is where you want to remove the default name servers from your registrar and put in the x10hosting ones instead.
  8. Anna

    Idea: x10Hosting Rewards Program

    Moved to Feedback and Suggestions as this is not a support question.
  9. Anna

    Site Issues

    There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). The domain you mention above is linked with a different forum account. If you do not know what forum account is attached...
  10. Anna

    Needs disc space upgrade

    If you don't hold the copyright yourself or have expressed written permission to distribute, then yes the music would be disallowed as they are violating US copyright laws.
  11. Anna

    help For Premium Hosting..

    On what step are you getting stuck on premium hosting? What errors do you get?
  12. Anna

    MySQL errors.

    This should now be solved, let me know if you still see that. I can see the index of the forums fine at this time however.
  13. Anna

    Guide for nameservers

    You would need your own (or it would actually work if you set up an A record pointing to the server I believe if you only need it to work for one domain). Our name servers are NOT connected to the VPSs in any way, meaning records would not automatically be created for domains you put on your VPS.
  14. Anna

    I'm stuck ... settings and passwords and such

    While I can't tell you how to sort it out through your app, I have spotted the issue, in the code the reference for the css file is: href="sandvox_SimplyBlue/main.css", while the css file is actually located at href="main.css" (ie directly in the root same as the index.html file)
  15. Anna

    Error 1030: Got error 28 from storage engine

    This should now be resolved.
  16. Anna

    Who killed x10 forums?

    oopsss... sorry I got hungry and was to lazy to cook
  17. Anna

    Who killed x10 forums?

    Good one, soon we'll have enough pens to write then :)
  18. Anna

    need help in changing login email to x10 control panel. confirmation link is rejected.

    Sorry about the delay, ran into some technical issues earlier today. Your new email should now be fully confirmed.
  19. Anna

    Database Help?

    For premium hosting support you turn to the ticket system in the clients area. The reason there is a VPS section here is mostly because they come unmanaged, meaning official support is limited to making sure you can access and that the VPS is actually online. Other issues you need to try to...
  20. Anna

    I can't access the pages I've uploaded - 'Default Website page'

    Try clearing your browser cache, that page have a tendency to stick in the browser cache. It is a page that is shown before the server has fully updated it self with what content is supposed to be displayed when a new domain is added, either by a new account being created or an addon, parked or...
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