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Hi ChatOnForums, What kind of "category" would this be? Please could you provide your cPanel username? :) Thank you,

Hi louisere, Please could you send me a Private Message on the forums with the .sql file? :) Thank you,

Hi louisere, It is possible that your SQL backup is trying to import "information_schema" too, which is an internal database used by MySQL and cannot be modified. Please could you try re-creating your backup, but ensure that only the tables you need are backed up, rather than all your...

Hi pman626x, When you create a FTP account in cPanel, the username you would login with is suffixed with an @ symbol, and then your main domain name. :) For example, if my main domain name is "deadi.x10.mx" and I created an account called "mywebsite", I would login with...

Hu prnan626x, Are you definitely connecting to your main domain name for FTP? :) Thank you,

Hi x1091, A comparison of free hosting, prime hosting, illuminated hosting and premium hosting is available at on this wiki article (last updated July 2013). :) Thank you,

Hi fatalx12, This is likely something that you may wish to accomplish through the Advanced DNS Editor. As our x10Hosting Basic theme is designed to be a simplified version of our control panel, you would need to switch your theme over to cPanel x3 (using the button in the top right) to access...

Hi shalva97, What issue are you having when switching your control panel, using the "Switch Theme" button in the top right? :) Thank you,

Hi rpiides, What FTP client are you using to connect? What address are you connecting to? :) Thank you,

Hi commtech, What error message are you getting exactly when you choose the green Signup button on the page you mentioned? :) Thank you,

Hi Rox, I've now fixed this. Sorry about that. :) Thank you,

Hi entran31, Welcome back to x10. :) Users from Australia should be able to sign up fine; what error message are you getting when signing up? Thank you,

Hi bulbnros, Are you able to access your website? Thank you,

Hi terrorb2, For downloading your files, you would need to download an FTP Client, such as FileZilla, and connect to your server. Your host is your domain name, the port is 21, and your username/password is the same as your cPanel one. We offer unmetered disk quota. Please see this topic for...

Hi bulbnros, Please could you try clearing your browser's cache and try again? :) Thank you,

Hi terrob2, Sorry to see you go. :( You can transfer your site by downloading the files to your computer, using a service such as FTP. Any databases can be backed up using phpMyAdmin's Export feature. Thank you,

Hi skatecr2, Our prime hosting service does offer slightly higher CPU limits. :) Thank you,

Hi vic89x10, Although your files are technically stored in /home/yourusername, your FTP account maps your home directory to /. For that reason, please could you try entering "/" instead of "/home/"? :) Thank you,

Hi jl1203, Unfortunately it appears your account has been fully terminated, after 31 days of inactivity and an additional 21 days of being suspended. Sorry for any inconvenience caused. You are free to create a new account if you wish. Thank you,

Hi ressure2, It is possible that your browser has cached some of our old JavaScript files, resulting in this error. Please could you try clearing your cache and try again? :) Thank you,