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  1. Dead-i

    Site Category

    Hi ChatOnForums, What kind of "category" would this be? Please could you provide your cPanel username? :) Thank you,
  2. Dead-i

    PHPbb Forum SQL Import Failing

    Hi louisere, Please could you send me a Private Message on the forums with the .sql file? :) Thank you,
  3. Dead-i

    PHPbb Forum SQL Import Failing

    Hi louisere, It is possible that your SQL backup is trying to import "information_schema" too, which is an internal database used by MySQL and cannot be modified. Please could you try re-creating your backup, but ensure that only the tables you need are backed up, rather than all your...
  4. Dead-i

    added ftp user. can't login.

    Hi pman626x, When you create a FTP account in cPanel, the username you would login with is suffixed with an @ symbol, and then your main domain name. :) For example, if my main domain name is "deadi.x10.mx" and I created an account called "mywebsite", I would login with...
  5. Dead-i

    added ftp user. can't login.

    Hu prnan626x, Are you definitely connecting to your main domain name for FTP? :) Thank you,
  6. Dead-i

    PostgreSQL

    Hi x1091, A comparison of free hosting, prime hosting, illuminated hosting and premium hosting is available at on this wiki article (last updated July 2013). :) Thank you,
  7. Dead-i

    Subdomain cant be redirected

    Hi fatalx12, This is likely something that you may wish to accomplish through the Advanced DNS Editor. As our x10Hosting Basic theme is designed to be a simplified version of our control panel, you would need to switch your theme over to cPanel x3 (using the button in the top right) to access...
  8. Dead-i

    Can't switch to CPanel 3

    Hi shalva97, What issue are you having when switching your control panel, using the "Switch Theme" button in the top right? :) Thank you,
  9. Dead-i

    FTP through Mac OS X

    Hi rpiides, What FTP client are you using to connect? What address are you connecting to? :) Thank you,
  10. Dead-i

    Unfortunately we were not able to find your hosting account...

    Hi commtech, What error message are you getting exactly when you choose the green Signup button on the page you mentioned? :) Thank you,
  11. Dead-i

    email nonexistent / email inexistentes

    Hi Rox, I've now fixed this. Sorry about that. :) Thank you,
  12. Dead-i

    Account Creation Issues

    Hi entran31, Welcome back to x10. :) Users from Australia should be able to sign up fine; what error message are you getting when signing up? Thank you,
  13. Dead-i

    I can't access portal

    Hi bulbnros, Are you able to access your website? Thank you,
  14. Dead-i

    Migrating Host

    Hi terrorb2, For downloading your files, you would need to download an FTP Client, such as FileZilla, and connect to your server. Your host is your domain name, the port is 21, and your username/password is the same as your cPanel one. We offer unmetered disk quota. Please see this topic for...
  15. Dead-i

    I can't access portal

    Hi bulbnros, Please could you try clearing your browser's cache and try again? :) Thank you,
  16. Dead-i

    Migrating Host

    Hi terrob2, Sorry to see you go. :( You can transfer your site by downloading the files to your computer, using a service such as FTP. Any databases can be backed up using phpMyAdmin's Export feature. Thank you,
  17. Dead-i

    cpanel help

    Hi skatecr2, Our prime hosting service does offer slightly higher CPU limits. :) Thank you,
  18. Dead-i

    Netbeans not connecting via FTP to site

    Hi vic89x10, Although your files are technically stored in /home/yourusername, your FTP account maps your home directory to /. For that reason, please could you try entering "/" instead of "/home/"? :) Thank you,
  19. Dead-i

    Help! Account suspended - can't get to control panel

    Hi jl1203, Unfortunately it appears your account has been fully terminated, after 31 days of inactivity and an additional 21 days of being suspended. Sorry for any inconvenience caused. You are free to create a new account if you wish. Thank you,
  20. Dead-i

    Help please!

    Hi ressure2, It is possible that your browser has cached some of our old JavaScript files, resulting in this error. Please could you try clearing your cache and try again? :) Thank you,
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