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  1. Anna

    Increasing Sub-domain Limit from 2 to 5

    We have chosen to set the limit to 2 subdomains on free hosting, with a Prime, or Illuminated, upgrade you would be allowed to have 4 subdomains. To my knowledge there's no plans to change the free plan at this time Currently those packages are being re-vamped though, so it is not possible to...
  2. Anna

    Says my email is not available

    That would be the hosting account that has been removed, the actual client account, and forum account remains, which is why you can actually login to that account at all. You should still be able to access account settings at the top right corner, which is where you'd change the email address...
  3. Anna

    Limits in free hosting

    Please log in into the portal and request the deletion from there, under account settings there's a link to delete the account. You would of course need to do that for each account.
  4. Anna

    Limits in free hosting

    Manual, human translation, would mean that YOU have to write two versions of the site, one in the language you want (greek if I understand it right) and the other in English, Spanish or French. The greek version must at all times have a link easy to find and accessible without being logged in...
  5. Anna

    Limits in free hosting

    That would NOT constitute as a translation made by a human... So no, that would not be ok.
  6. Anna

    Problems logging into Cpan

    This issue should be resolved, I took a look at said server and it does at this time not have an issue with the available space on any partition.
  7. Anna

    Can't access Cpanel or site for many days now

    Your IP is not blocked this time, do you get any errors? If so, could you please give the full error message you get?
  8. Anna

    Hosting Account Space Upgrade

    That would probably be from when I logged in to verify the account did indeed qualify for the uprade. My IP does start with 87 at least.
  9. Anna

    how would I proceed with adding these DNS records?

    The only issue it would possibly create to do so is you'd need to re-add any custom settings you had previously.
  10. Anna

    Hosting Account Space Upgrade

    Your account will be receiving the upgrade shortly.
  11. Anna

    Cannot connect to ftp server

    Closing as resolved.
  12. Anna

    Cannot connect to ftp server

    The domain has been changed. There may be a little delay before it is fully functional, this is called propagation time. Usually it works within the hour, but it can take considerably longer.
  13. Anna

    Cannot connect to ftp server

    No, we only allow the main domain to be a subdomain if the domains we provide, for the exact reason as you were having trouble with the co.cc domain. External domains can stop working, either because the third party free domain provider did close down, or someone forgets to renew a custom...
  14. Anna

    Rename Domain

    This has been done. Note that there will be a bit of delay before the domain properly works, this is called propagation time. Don't forget to update any scripts you may have installed to reflect this new domain.
  15. Anna

    Cannot connect to ftp server

    The IP that is displayed as the one ftp is connecting to is not one of ours, when checking it up it comes back as belonging to Microsoft. That would be why it fails. I see that your main domain is currently a co.cc domain, those stopped working properly a few months back when co.cc went down...
  16. Anna

    Email accounts not working

    For some reason it seem to affect only some users, some on the same server have no problems at all. So don't think the "out of space" issue is actually affecting emails, would make more sense if all was affected in that case. I do not have an account on Absolut, so can't personally test if it...
  17. Anna

    changing dmain name

    Certainly. I have processed the change for you. There's gonna be a bit of delay (propagation time) before it works properly, normally it works within the hour, but can take considerably longer. Also don't forget to update any scripts you may have to reflect this change.
  18. Anna

    hide name and address

    For free hosting, those details are not required when signing up so we wouldn't have them. That information is only required for billing purposes if you have premium or vps hosting, and yes they would in that case be kept safe and only be viewable by the support staff that needs the access.
  19. Anna

    Email accounts not working

    You really should start your own threads when you run into issues, while it may seem to be the same issue as the original poster it isn't always the case. Also it makes it easier for us, the support team, to keep track of who has gotten help if you have your separate threads. That said, in this...
  20. Anna

    Cannot login to Cpanel

    Do you still have an issue with this? There was a problem with a partition on Absolut running full yesterday that would have caused logins to fail.
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