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  1. Anna

    MySQL distant

    Hello, On our free hosting remote mySQL is not possible, access to the mysql server from outside of our network is blocked.
  2. Anna

    addon domain

    Hello, Account panel is sometimes a bit behind on updating the information from cPanel, which is probably why it shows there but not in cPanel. I have removed the domain entries from the name servers and the server so you should be able to set it as your main domain. Let us know if you get any...
  3. Anna

    About DNS Address

    Hello, Our name servers are ns1.x10hosting.com and ns2.x10hosting.com
  4. Anna

    No confirmation email!

    you can request confirmation e-mail to be resent through the account panel (https://x10hosting.com/control), use the same credentials as here at the forum to login there.
  5. Anna

    suspended?

    I have sorted your site so it no longer shows the suspended page. I also checked the log, and it seem the number of processes opened is the cause here, there were 39 of them (about half of them marked as defunct). Though the memory usage did go over limit, I believe that would no longer be a...
  6. Anna

    Can I have a new account (free hosting)?

    yes, just sign up for one. If you want it to be linked with the current forum account, please login to the account panel at https://x10hosting.com/control using your forum credentials and start the sign up from there.
  7. Anna

    Suspension Problem

    No, permanent suspension means no access will be granted for any reason. If you've had the same site for two years, that just means you were lucky enough to not get reviewed sooner, as that would have been a violation even from the start.
  8. Anna

    Webspace overfilled/oversized - need to upgrade

    I'd go for subdomain, once the account is transferred you will get the same domain as you have now, unless you prefer to change domain. However if you go for paying 2 (or 3) years up front, you get a domain included and can thus chose a TLD at that point (purchase domain option) with no extra...
  9. Anna

    problem of parking

    Do you get an error when trying, if so what error? The fact that the account panel still show you have the old one as parked might only be a delay in update from cPanel, your cPanel account doesn't show you to have any parked domain.
  10. Anna

    Request for unsuspension of account

    Your hosting account was suspended for a TOS violation. We do not allow the space to be used for file hosting. The suspension is permanent, meaning you will not be given access back to the account and eventually it will be terminated.
  11. Anna

    error with prime membership

    That means that I can set it to expire in november 2012 instead of november 2011.
  12. Anna

    Account suspension

    We do not provide hosting space for storing personal files/backups, all files need to be related to a working website. The suspension is permanent, you will not get access back under any circumstances.
  13. Anna

    hi my problem is php.ini

    You can not change either of those on shared hosting, you'd need a VPS to be able to configure that to your needs.
  14. Anna

    error with prime membership

    Yes, the Prime is a replacement for the previous double all deal, and only doubles from the base package. I can set you back to doubleall2 as you had, but that will NOT give you the benefit of extra resources available for script executions on the server. The forum related perks, such as access...
  15. Anna

    Delete my account

    Hello, I have set the hosting account for deletion, it should be fully removed within 48 hours. Please note that the forum account will not be deleted.
  16. Anna

    cPanel details

    If you login to account panel, https://x10hosting.com/control, you can see your cPanel user name and you can also reset the password (which should be the same as you have for the forums).
  17. Anna

    Incorrect task. Please remove it from task list.

    There's really no good way to remove it from the task list. Basically all you can do is submit a new change when that one goes through.
  18. Anna

    Add on domain problems

    reddtessa.x10.bz is back in order, just a small glitch. You might need to clear browser cache. Regarding the domain woodbridgeyardsale.com, without it being present in cPanel, the system would likely not know what content to serve, which is why it throws up the default page for that domain. I...
  19. Anna

    domain faks.sytes.net again not working

    I do not see that domain as being attached to your cPanel at all, not as parked, not as addon domain. A record would work just fine for pointing the domain to the server. calistoy: it works just fine to set a subdomain of any other domain as main, addon or parked, as long as it points to the...
  20. Anna

    recent suspension and question about paid account

    yeah, it is easier. A word of advice, should you decide to change domain again, make the changes in wp settings before doing it in your account panel, so you set it to the new domain there first.
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