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  1. Anna

    recent suspension and question about paid account

    if you didn't have it, nothing would work, the wp_ part is the default prefix. If you told Wordpress to use something else, or none, during installation, it would not be called wp_config in your database. I am not able to see the contents of your database, and therefor I can not change that for...
  2. Anna

    recent suspension and question about paid account

    The url information is stored in the database, in the table wp_config. Options "home" and "siteurl", both this needs to be changed to reflect the new domain. To do so you need to open up phpmyadmin and select your wordpress database, then click the table wp_config.
  3. Anna

    recent suspension and question about paid account

    wordpress stores information about the domain in its configuration (in the database), and the templates then use that information for including various things, like stylesheets. You'll likely need to find and edit two entries in the database, table wp_config, that holds domain information.
  4. Anna

    Suspended for mass e-mails?

    Yes, that is correct. At that point users that have bought the illuminated plan will be moved onto new hardware. Note though that depending on number of users, all may not be moved at the same time, but the process would start at that date.
  5. Anna

    posting on these forums

    In this section, Free Hosting, the permissions is set as such that only the original poster and staff/community helpers can reply to threads. Are experiencing problems replying in any other section?
  6. Anna

    Account suspended but now i will be active on the FORUm ;)

    Looks like you found out how to unsuspend yourself, your account is currently not suspended and your site seem to work just fine. If you want to get rid of the need to visit the forums once a month, there's an option called Prime Membership that among with removing the inactivity also gives...
  7. Anna

    Cant create a database in PHPmyAdmin...

    Databases needs to be created through cPanel, it's located in the section Databases -> MySQL databases
  8. Anna

    help! :(

    Should be sorted. Apparently the unsuspension was not fully executed for your account.
  9. Anna

    Sign Up problems.

    If you do not sign up while being logged into the account panel, the account would be separate from the account you currently have (forum and account panel). What hosting user name did you try signing up with?
  10. Anna

    Logging in to my Gaming site

    We can not provide support regarding any scripts you have. However, there's no hosting account attached to the forum account you are currently using. Please request support from the forum account linked with your hosting account.
  11. Anna

    please help me??

    Your account has been suspended for a TOS violation. This is a permanent suspension, which means that no access will be granted for any reason. Eventually the account will be terminated.
  12. Anna

    Change domain

    ns1.x10hosting.com and ns2.x10hosting.com
  13. Anna

    Obsolete Account

    Please fill out this form to get the account deleted:
  14. Anna

    Unable to change e-mail address

    What is the full e-mail address you are trying to change to? If you provide that we can check to see if it is in use and if so for what account.
  15. Anna

    Create account button fails

    I just confirmed it to be working using chrome. What browser are you using?
  16. Anna

    FTP Will not connect!I

    Since this is a duplicate, I'll close this one.
  17. Anna

    FTP Problems?

    What errors do you get, if any?
  18. Anna

    Could I have my suspension lifted?

    The zt at the end marks it as a Zero Tolerance offence, which means that the account will remain suspended until terminated. You will not be given access to the account for any reason.
  19. Anna

    Hosting Account Suspension

    I have unsuspended your account. You might want to take a look at plugins/mods that you have installed, as some of them can cause resource usage to go a bit high. I took a quick look, and your account was not over the limits by much, but when it was it was due to CPU usage. There's also another...
  20. Anna

    Primary and Seccondary servers?

    Yes, those are correct.
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