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  1. Anna

    How to announce server is down ?

    I'm sorry but I don't think that is possible as the server can not point your domain elsewhere until your account is actually back on that server.
  2. Anna

    External CSS above root folder

    when entering the domain mywebsite.com the folder mywebsite.com is root for that domain. Php files can be placed outside of that root as they are accessed server side. css however is accessed by the end users browser, which can not read anything outside of the root folder for that domain.
  3. Anna

    my site is not working

    Starka is no more, all accounts on starka were moved onto the new chopin server. for cPanel: http://chopin.x10hosting.com:2082 Currently there's maintenance on that server, accounts from old chopin is being transfered, during this the load may go high causing it to be temporary inaccessible...
  4. Anna

    Entered incorrect email address

    Hello, I have corrected the e-mail for you. Please login to the account panel (http://x10hosting.com/panel.php) with your forum user name and password and request the confirmation e-mail to be resent.
  5. Anna

    Help. Files deleted

    *closed* Duplicate thread.
  6. Anna

    cPanel User Name

    cPanel uses the account user name and password (bmatt is user name) You can also use that for access with an ftp client.
  7. Anna

    Problems

    There's no telling when the accounts will be back up. When there's some change of status it will be posted at http://status.x10hosting.com There's no way to access the files on old chopin so unfortunately you, like all others who's accounts also failed in the first transfer on chopin, have to...
  8. Anna

    Still nothing

    did you request for the e-mail to be resent? Also it sometimes mistakenly ends up in the spam folder.
  9. Anna

    Forum username/password reset?

    The forum name you use is obviously basedata. If you want to know about hosting (cPanel user name), there's none attached to your forum account.
  10. Anna

    My website is not opening

    wrong section, correct answer given *closing thread*
  11. Anna

    domain mtladvisor.co.uk

    Chopin ran into some issues with transfers, so a bunch of accounts need to be re-transfered, given your issues it does seem your account is one of them. You can read all information here: http://status.x10hosting.com/
  12. Anna

    web site still not accessible

    As for not being able to post in the forums, the answer and information can be found here: http://forums.x10hosting.com/news-announcements/111326-community-support-forums-closed.html Service alerts has moved to it's own page: http://status.x10hosting.com/ I'll escalate this and take a closer...
  13. Anna

    account pannel

    If the account wasn't created, you'll need to go through sign-up again, you can link it with your current forum account.
  14. Anna

    Hosting Domain Suspended

    Your account is on chopin. If your account is one of those that transferred incorrectly, which does seem likely given the issues you have, it has been terminated on the new server awaiting being re-transferred from the old server, which is why it shows as available until the transfer has been...
  15. Anna

    My Mistake...!!!

    Phishing sites is part of the zero tolerance policy, account is permanently suspended.
  16. Anna

    Cant Access my Website

    Your account is on chopin, which unfortunately ran into some issues in the process of transferring accounts, you can read all about that here: http://status.x10hosting.com/
  17. Anna

    Count to 200

    seem to be about time to set you all back to square one again :D 1
  18. Anna

    Hosting Domain Suspended

    As to why support forums were closed, you can find the information in this thread by Corey: http://forums.x10hosting.com/news-announcements/111326-community-support-forums-closed.html Your account is on chopin, and not at all suspended. Information about what is going on can always be found...
  19. Anna

    hosting account suspension

    I have unsuspended your account. WordPress in itself shouldn't be a problem, though some plugins can cause resource usage to go high, especially those adding cache functions.
  20. Anna

    Incorrect email address for confirmation code

    I have changed the e-mail for your application. Please login to account panel and ask for the confirmation e-mail to be resent.
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