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User name change is not possible, with less then you requesting termination and then signing up for a new account. You should not deleted the public_html folder, only its CONTENT if you want to start fresh, as the folder in itself is important for your site to actually work. I have re-created...

You do realize it would probably be faster to just reply to your already open, and escalated, ticket? Or do you have a problem replying the escalated ticket from your account panel?

The account panel account would remain, as would the forum account, as we do currently not remove forum accounts.

I have terminated the account.

First step would be checking file permissions. In general files should be 644 and folders 755. One exception to this is public_html that needs to be 750. If the permissions is right the next thing to check is .htaccess. You can NOT set any php flags/values, server will throw an error if you do...

That would be due to one line in your .htaccess, I have commented it out. It is not possible to set any php flags or values in .htaccess for our free hosting, doing so does result in a server error being thrown.

Blank page usually is the indication of a coding problem rather then a server problem. I'd try to remove that template and see if that sorts it.

Upgrade is a manual process since the account needs to be moved over to a new server. This would be done within 24 hours of purchase normally. I'll see to your account now.

I have terminated your account. Thank you for using x10hosting.

Glad to hear it has been sorted. Gonna close this thread up then to mark as resolved.

Just for information: Opting for transfer would completely replace the account that was automatically set up on premium with that of your free hosting (properly upgraded to the premium plan and moved over to the premium server of course). If you have started creating your site on premium, it...

@ChatIndia: opening a support thread inside the account panel DOES post a thread at the forum under that user, doesn't necessarily mean they are able to actually sign into the forums. @tundrian: Have you tried the "update password" function inside the account panel? This will reset the...

If your country is not currently blocked, yes it is as simple as signing up again while being logged into the account panel. If your country however is blocked, it is not possible to add a hosting account to yours at this time.

Escalating for further handling. This thread will then be closed, but you should be able to see, and reply, the ticket in your account panel.

On what url do you get the error? Another common cause is .htaccess. If you have RewriteEngin on, you also need RewriteBase / (or whatever is suitable in your case a base directive is needed though), also you can NOT set any php flags in .htaccess for the setup on free hosting.

Escalating for further handling. Thread will be closed, you should however be able to reply the ticket from your account panel.

Yes, you can change them in the file manager of cPanel. In general directories need 755, and files 644. Do note that having 777 on any file/folder that you access directly in the browser will give an error.

cPanel account has been deleted. Ps. while files was lost the databases were intact, so it makes sense to ask if you done your backups in case you had any databases.

See PM.

Please try using the reset password option in your account panel, this will set a new password for cPanel, account panel, forum, ftp etc.. If it still fails after that post back and I'll set a new password server side.