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Looks like your account is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Yes there is a way to reset the account, escalating this for further handling.

The "retrieval" would in this case be re-creating the account server side, if you have any databases you would need to back them up using the export function in phpMyAdmin first though. I'll escalate this for further handling.

Hello, The ONLY thing you can retrieve at this point is databases, if you have any. Files are sadly completely lost unless you already have backups of them on your local computer. Escalating for further handling.

Closing this to avoid confusion since your previous thread has been replied to and escalated.

Looks like your account indeed is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Looks like your account is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Escalating for further handling.

Escalating for further handling. Ps. phpMyAdmin ONLY relates to backing up databases if you have any, files are sadly permanently lost.

Escalating for further handling.

I have escalated your other thread so I'm going to close this one to avoid confusion.

Escalating for further handling.

closing to avoid confusion, other thread has been escalated.

Escalating for further handling. ps. there really was no need to open a new thread, we'd eventually have gotten to the other thread as well. I'm going to close that other thread to avoid confusion though.

Looks like your account is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Closing this thread to avoid confusion. If you have any further questions please refer to your other thread: http://x10hosting.com/forums/free-hosting/165321-how-get-my-sites-back-up.html

As an addition I can say that the requirement is to log in to the forums at least once every 31 days to keep an account active, when I signed up the requirement was set at once every 14 days, failing to do so your account will be suspended. The only change that has been made to the inactivity...

Closing on request.

Confirmed that you are affected by that issue. Escalating for further handling.

Escalating for further handling.