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Hi, We can change your main domain to another x10Hosting subdomain for you if you want, but we can't reset your account completely, sorry (unless you delete your account). You can manually remove your website from your control panel.

Hi, It looks like the server is cancelling your request because it has detected an infinite redirection loop, caused by a .htaccess rule. This looks to be caused by /public_html/travel/.htaccess. Please can you check this? (It's worth renaming the file to something else to see if that fixes it...

Hi, cPanel automatically checks that your domain is pointing to x10Hosting's nameservers before you can add it, to verify that you own the domain. Setting NS records at CloudFlare's end doesn't count for this. The best solution would be to point your domain to our nameservers first, and then...

Hi, That sounds odd; your page seems to load the same in Microsoft Edge as it did in Google Chrome. Could you try clearing your cache in Edge? If that doesn't help, which images aren't loading properly?

Hi, This looks like a problem with your WordPress theme. Enabling PHP error reporting shows the following error: Fatal error: Call to undefined function cyberchimps_get_option() in /home/nibitx10/public_html/wp-content/themes/freshpro/header.php on line 78 You might want to try...

Hi, I have changed your domain name. :) Sorry for the wait.

Hi, That usually means that the domain has not been added as a Parked or Addon domain within cPanel. We have a full guide on how to add your domain at http://x10hosting.com/support/domains/add-domain-name :)

Hi, That URL does not look to be pointing to x10Hosting. A whois shows that your domain might have expired; please can you check this?

Hi, That error message usually indicates the script didn't give any output, likely caused by a PHP error. If you follow the advice at this article, it should reveal what's wrong. :)

Hi, I'm not familiar with browscap, but some quick checks online seem to show it analyzes the user's user agent to find out what the browser is capable of. This really isn't necessary for what you're trying to do. Like you said, you can use some standard parts of PHP to get the date/time and...

This has been resolved. :)

Hi, It looks like your account suspension was lifted a bit earlier, so you should be able to sign in.

Hi, I have escalated the problem regarding the 500 error to higher staff, who should be able to investigate. However, I'm not sure that I understand the security problem you are reporting. CloudFlare is our CDN, but traffic between you and our CDN, and then our CDN to our server is encrypted...

Hi, I've escalated this to higher staff, but in the meantime, refreshing at that page seems to successfully allow you to sign in. :)

Hi, In cPanel, please click "Switch Theme" in the top-right, and go to "Switch to cPanel x3" to switch to the more advanced theme. (You can change back after.) A lot of icons should appear; please click "Advanced DNS Editor". It will let you add all those records. :) Be aware that when you're...

Hi, Where are you seeing that error? (If it's on your site, please could I have the URL?)

Hi, That's concerning - I wouldn't say you were looking for a "bypass method". In any case, we currently do not have a method of accessing cPanel over port 80, because we force SSL on cPanel, sorry. If it's at all possible, it's worth talking to your IT Department about getting access to port...

Hi, In WordPress, please go to Settings > General, and then change the "Site Address (URL)" and "WordPress Address (URL)" values accordingly.

Hi @igamingf It looks like there's a cancellation request present for your account. :( Let me know if I can help with anything else.

Hi Luke, I've manually parked the domain for you. :)