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  1. garrettroyce

    Resolved Cannot access website

    Your last login was 11 months ago, and the normal inactivity period is one month, so you're a bit outside of that. Please read and understand this post here: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ You can provide your free hosting information to the...
  2. garrettroyce

    Resolved Need more disk space pls

    Please keep in mind: * An admin will review your account * Everything needs to follow the Acceptable Use Policy and Terms of Service * No backups of your account * No files you don't have permission to distribute * No files unrelated to your site * Most of your account space must be in use...
  3. garrettroyce

    Resolved Disk Space suddenly soar high from 1.2GB to 2.15GB

    Where is the disk usage? The WP content folder is big, but there's another 1GB beyond that. Is it something that is a log or cache that can be cleared?
  4. garrettroyce

    Resolved More disc space

    Please keep in mind: * An admin will look at your account to verify * If you have anything that's against the TOS or AUP, your account will be suspended * Backups of your site are not permitted * Private image galleries are not permitted * Files not related to your site or you do not have...
  5. garrettroyce

    Resolved AUTH TLS Error: Could not connect to server. Error when I trying login FTP on Filezilla

    If your IP was blocked, you would not get any response at all from the server, so I don't think it's that. Please try disabling TLS and see if that makes any difference
  6. garrettroyce

    Resolved My site more than a week offline.

    Do you have the ability to turn on php error reporting? I didn't think you can supress a 503; but maybe that's happening. Do you have an .htaccess file that could affect the logging settings?
  7. garrettroyce

    Resolved My site not work

    HTTPS follows different rules in DirectAdmin. When you change your domain settings, you can choose to share "public_html" with non-HTTPS or you can use "private_html" only for HTTPS. Using the second option will cause the issue you see. But, there is a bigger problem. x10hosting free does not...
  8. garrettroyce

    Resolved Can't Access cPanel

    Be careful if you explore this option. Technically, there are ways to access x10 indirectly or through someone else's IP address. However, when you do this, x10 may see that you are using a service that has been known in the past by malicious users and you will be blocked. One possibility is...
  9. garrettroyce

    Resolved HTTP 503 Backend fetch failed

    Please let us know if anything else comes up.
  10. garrettroyce

    Resolved Free Account Migration

    I believe that x10 premium tech support can copy everything off of your free site. Once that is complete, you can add a different domain to your free account and delete the previously transferred one. Unfortunately, I don't have permission to the paid ticket system for a definite response, but...
  11. garrettroyce

    Resolved Can't install anything in wordpress

    If you have any further issues, please just let us know.
  12. garrettroyce

    Resolved Stuck at "We're removing the suspension now"

    At this time, restoration is the only option. For technical reasons, an old account is necessary to be an active user of x10 free. x10 premium doesn't have this restriction. I requested an admin look at your account. You should see a response from the admin in this thread.
  13. garrettroyce

    Resolved Domain Renewal

    I believe that is your most likely bet. You should try to log in and if you've forgotten your password, the email address in which you received the notice is likely the one needed to recover.
  14. garrettroyce

    Resolved Lost webpages

    There is no hosting user attached to this forum account. I would need to know either your domain or user name to look it up.
  15. garrettroyce

    Resolved How long to allow emails after clearing disk quota?

    Please open a new ticket any time you feel necessary
  16. garrettroyce

    Resolved Can send but not receive emails.

    If you're not using x10 for your web host, please post in off topic. It's confusing to me to try and help if I'm chasing the wrong server and it's confusing to people who read the post later. If I'm misunderstanding, please let me know, otherwise I'll move your thread to off-topic and help you...
  17. garrettroyce

    Resolved HTTP 503 Backend fetch failed

    I can ask for admin help, but maybe you can try one thing first. Can you remove these domains and add them again via DirectAdmin? Please read the deletion steps carefully. When it asks to remove web files, DO NOT ALLOW IT. It will delete everything off of your account related to the website...
  18. garrettroyce

    Resolved Apache Is Functioning Normally...

    You would need to do either of the two steps in this link, but not both https://support.google.com/domains/answer/6353515?hl=en&ref_topic=9142939
  19. garrettroyce

    Resolved Can't install anything in wordpress

    Please try to download and install your themes and extensions manually. The limits of x10 free sometimes can interfere with script execution time and RAM usage, which will cause the script to fail. https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme...
  20. garrettroyce

    Resolved Domain Renewal

    Don't worry about the .x10host.com . That will not expire and is free. The .ML WHOIS is weird. But, it appears that freenom is a possible registar for them. Have you tried logging in to freenom? https://my.freenom.com/clientarea.php
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