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That's not where I told you to change the password. I never said to go to DirectAdmin, I said to change it under the service details in the panel (https://x10hosting.com/panel) See image: For the ftp account you created, did you try with the full username that includes the @Domain part as I...

That would be due to you being in a country we currently do not provide free hosting for. As an existing, long time, user I have of course made an exception for your account, so you should now be able to login properly.

I'll point the techs in this direction. However, the fact you uploaded your own backups are likely why they were not restored from our backup, the backup application is built in such way that it skips existing files with a timestamp that is newer then what is in the backup, specifically to...

As mentioned above, users you create within DA have a username in the format that looks like an email address, the whole username is therefor "gasolin3 @ gasolineras.x10host.com" (no spaces, added to break link) this so the usernames created need to be unique, without the domain part making it...

Are you uploading to the correct place? Files you want to display need to go into /domains/DOMAINNAME/public_html If you are indeed putting them in the correct place, clear browser cache (or try another browser/incognito mode) to see if cache is preventing you from seeing the new content. In...

Accounts should now be restored fully, except about a dozen ones where there were some issues so we need to do them in a different manner, yours should be fine though. If you did upload any files of your own after the server was back, but before a restore was not completed, it would not have...

No current issues. I did however find that your account didn't transfer correctly to the new backend, we have seen this on some older accounts. I have manually transferred the account. I can not check what email you have for the forums though, but for the hosting there is a yahoo.com email...

I can not find any gasolin3 user on the servers, I do find one gasolin2 user though, which is also what is associated with the forum account you post from so it would seem you use the wrong username. If you created a ftp account from within DirectAdmin, it should be in the same format as a...

I have poked around a bit, and my conclusion is that it is possibly not an account issue, seem to fail on my test account on that server too. I'll let the techs now, as it could be something within Softaculous itself that causes the problems.

That would seem to be the case indeed. We're looking into why it reports nearly double of what you actually do use. Since you would qualify for an upgrade of available diskspace based on your actual usage I have bumped you to the next level, so that may allow you to update the wordpress site...

Because a lot users like to do what is often referred to as "threadjacking", rather then actually doing what they are supposed to and start their own thread for their issues.

I have alerted the folks working with the restores.

It usually does, the cause stems from the software that allows you to switch in the first place, seem it needs a "reminder" of what your settings were to properly fetch the right version.

All services should now be restored. We had about a dozen accounts that had corruption issues. If you are on x12 or x14 and do not see your account working please do make a post in https://community.x10hosting.com/community/forums/free-hosting.9/

All services should now be restored. We had about a dozen accounts that had corruption issues. If you are on x12 or x14 and do not see your account working please do make a post in https://community.x10hosting.com/community/forums/free-hosting.9/

As for the error code, you are correct it was too many failed login attempts, I have removed the block. I see three domains on your account, one of them with a start of mrl******.tk appears to have two wordpress installations, far as I can see they both works properly. As far as getting to...

x12, your server, is not fully restored after the issues as posted at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ Try now, there was a small error with your account in the new backend, I have sorted that out now.

The restored database should be from september 22nd, not sure if there were any later ones available since that was just before the outage started, or if he played it safe and just took the one from the day prior to the outage. The tech did it as a one time courtesy due to the other issues that...

The database should now be restored. Please note that this is normally not an option unless the error is caused by the server, so I suggest making a habit of doing a database backup regularly and definitely before making bigger changes.

Good news, the tech said he could restore the database for you. I'll update you when I hear confirmation it is done.