Search results

The account associated with this forum account does not have rebelsit in either username or domain name. The account associated with this forum account is however suspended. Doing a search for user "rebelsit" does give an active account, with a forum account of the same name. That one is on x12...

I have increased the available diskspace for you.

Last update I heard was x14 was done minus a handful that had been given issues and needed special care. x12 was about halfway through on the last update about the status of that server. I'll check your account in a few minutes to see if I can spot what's up.

This is not going to solve anything for the user as he can not connect to our server, I'd assume filezilla works properly and is not the cause of the connection issue the user have. There's a lot of confusion regarding passwords and the need to reset on first login to the new account panel. The...

That would likely be due to your public_html missing. I could perhaps create a new one, with proper permissions, and you could set a simple index.html file in there, however once they get to your account anything you put in is likely to be overwritten by the restore process.

Yours should also be sorted now. Note though that your server, x12, is not yet fully restored so may see weird things in DirectAdmins file manager and the site itself may present errors.

I can not duplicate this error, could you please try clearing browser cache? (alternatively try with another browser or incognito to verify it is a cache issue)

I do believe they are connected, I see you have a lot of files where the name is prefixed with random letters/numbers, this usually indicate that the restore is in progress. Likely the file that handles the mysql connection hasn't been processed yet causing an error (if could have been any...

Looks like you were not signing in from a residential IP but rather a commercial one, this could indicate using a VPN which is not allowed, so if you are connected to one you need to disconnect before being able to login.

x12 is still being restored, that would be the cause of the 404 error. Wrong php version would result in a different error, until your files are restored I'd leave that as you have it though as I would think that is set to match what script you use

It would appear as you are using our premium services, for which you should be logging in at https://clients.x10premium.com/login The new login at https://x10hosting.com/panel which requires a password reset it the free hosting part of our services.

There was a small issue with the account in the new backend, I have corrected this and you should now be able to properly reset the password.

You should now be able to login. The error code relates to the fact you are in a country we currently do not allow new accounts from, as an existing user you should of course be exempt.

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208921/

Let's encrypt does limit the number of certificates that can be created, they reset the limit after 4 hours so basically all you can do is wait and try at a later time if you want to use ssl. As for the apache functioning normal message, try clearing browser cache, the site works from my end.

A new attempt on restore is made to your account, a backup from a couple days prior to the server wide issues is used (Spet 20th).

The restores have not completed. Once they do we will post an announcement about it. The /DOMAIN/ was meant as a placeholder for the actual domain name you have. I moved the files, though due to there not being a index file you will now see a 403, but a direct address to any file should work...

Can you try setting the redirect now? I have created a public_html for you and set it with the proper permissions. Note though that the redirect information will get overwritten (it is going to end up in a file called .htaccess in public_html) once the account restores fully, which on the other...

There's definitely something funky going on, the base however would be that your public_html folder is not restored, though I did find another oddity that I have relayed to the techs. I'll see to working out a way to get your domain temporarily redirected.

Checking with admin regarding restore options. There was some issues with several servers roughly a week ago, yours included see: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ However, the restore used to bring x13 back online would have been the latest...