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Hi, Unfortunately, you haven't provided any information on your account, so I can't check this for you. If this is a legal threat, I'm going to end this support request now. The Terms of Service that you read and agreed to when you signed up states that x10Hosting reserves the right to cancel...

Make sure you're adding them as nameservers, and not as an A Record or anything like that. It doesn't usually ask you for a TTL.

Hi, GoDaddy's Whois is still reporting that the nameservers have not been changed. Please check that our nameservers have been properly set on GoDaddy's side. They have an article on this here: https://uk.godaddy.com/help/set-custom-nameservers-for-domains-registered-with-godaddy-12317 Our...

Hi, I have parked your domain for you. ;) Thank you,

Hi, Please can you set an A Record on the domain to 198.91.81.6 and I'll manually park it for you? Thank you,

Hi, I'm not so sure that I understand the issue here... we don't actively filter emails that we receive, and since you mentioned this is also affecting your Comcast email, you should probably contact the owner of freerangekids.com about this. Thank you,

Hi, I have made a change to your Mod Security configuration; please can you try again now? :) Thank you,

Hi gamersc, I'll touch on a few things you mentioned here to close this off. This is not true. Mod Security has nothing to do with PHP, and it essentially acts as a filter for incoming requests containing certain patterns of data. If data submitted closely matches that of a suspicious request...

Hi, Please could you provide me with the full URL of the page you see the 500 Internal Server Error at? The domain you linked is currently showing a directory listing. Thank you,

Hi, I have changed your domain name. ;) Thank you,

Hi, I have disabled the particular rule that was triggering this for your account. The rule was there to prevent a form of common forum spam (e.g. spambots sometimes advertise ways of "farming" or "making" so-called "gold" on other sites). Thank you,

Hi, Suspensions are handled from within our control panel. Please go to https://x10hosting.com/sso/login and make an appeal. Thank you,

Hi, You are seeing this message because you have hit your initial disk space limit. There is a zip file in your account that is taking up most of your space; if you no longer need it, you might want to consider deleting it. Alternatively, if you have had an account for 7 days and have a...

Hi, What domain are you trying to add? Is it definitely pointing to our nameservers? Our nameservers are ns1.x10hosting.com and ns2.x10hosting.com Thank you,

Hi, You're using our x10Hosting Basic theme (a simplified cPanel theme). You can switch to the standard cPanel x3 theme by clicking "Switch Theme" in the top right, or, you can stick with the simplified theme and click the "Add Website" button, then "Custom Website", to bring back the normal...

Hi, As far as I know, we do not filter out incoming mail, so this should not be an issue. Which email account is this affecting? Thank you,

Hi, I have manually changed your cPanel theme back. ;) Thank you,

Hi, I can't find a hosting account linked to your forum account. Please link them by going to "Support" then "Visit Forums" at the top of cPanel. Thank you,

Hi, When going to your main domain name, I see an empty directory listing. Please could I have a link to the page you are having trouble with? Thank you,

Hello, By hosting an illegal copy of Invision Power Board, you have broken our Terms of Service (Section 1: Server Usage). The relevant parts have been included below. By breaking our Terms of Service, your account was permanently suspended, as per Section 7. Since you do not have a...