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  1. Dead-i

    My hosting account

    Hi, Sorry, but it looks like your account has been suspended. Please create an appeal from your control panel if you feel this suspension was made in error. For now, I'm going to lock this thread. Thank you,
  2. Dead-i

    Unable to access cPanel

    Hi, Are you able to access your website? It should show an "Index Of" page (a directory listing) until you upload something to your website. If you can, this indicates that something on your connection is blocking non-standard ports like 2083. Thank you,
  3. Dead-i

    404 Not Found error

    Hi, Sorry, but this is a known issue on our free hosting servers. Until this is fixed, you can temporarily solve the problem by adding "RewriteBase /" to your .htaccess file (through cPanel File Manager). Thank you,
  4. Dead-i

    Need Help Starting Over

    Hi Softub, I took a look at the account that you are posting from, and I couldn't see any problems in loading the site builder. Is this the correct domain, and if so, please could you try on a different browser? Thank you,
  5. Dead-i

    Domain directory redirect help??

    Hi, You can fix this problem by updating the Site URL in your WordPress settings. https://codex.wordpress.org/Changing_The_Site_URL Thank you,
  6. Dead-i

    Web Site not displaying Images

    Hi, Sorry, but this is a known issue on our free hosting servers. Until this issue is fixed, you can temporarily solve the problem by opening your .htaccess file (in cPanel File Manager), and adding this line: RewriteBase / Thank you,
  7. Dead-i

    how can i download a backup file?

    Hi, Please could you provide me with the full URL of the page you see this error message at? Thank you,
  8. Dead-i

    404 Error on page that already exists

    Hi Lewis, Until the issue is fixed, you can add the line "RewriteBase /" to your .htaccess file to temporarily fix the issue. Thank you,
  9. Dead-i

    inactivity warning

    Hi, No, you should not need to sign out. As long as you are signing in to https://x10hosting.com/sso/login (and not directly to cPanel), this should count as activity. Thank you,
  10. Dead-i

    CSS & JS Problems

    Hi, Welcome to x10Hosting! It looks like your HTML page is expecting your JavaScript and CSS files to be in directories, whereas they are actually located in the root. For example, your HTML document refers to "css/CustomCSS.css", whereas the "css" directory doesn't exist, and the file actually...
  11. Dead-i

    Override a mod_security rule

    Hi, I have made an adjustment to your account's Mod Security configuration that should solve this problem. Please could you check whether you are still seeing this? Thank you,
  12. Dead-i

    Can't access my site

    Hi, Sorry, but this is a known issue on our free hosting servers. Until this is fixed, you can solve this by opening your .htaccess file (in cPanel's File Manager), and adding this line: RewriteBase / Thank you,
  13. Dead-i

    Change of country

    Hi, I am seeing several logins from both Canada and the US in the same hour from your account. Please could you explain this? Thank you,
  14. Dead-i

    Help, file() function doesn't work.

    Hi, Please could you clarify this? What error message are you receiving? Thank you,
  15. Dead-i

    Account was suspended due to inactivity

    Hello, This is a known issue on our free hosting servers, due to a problem with mod_rewrite. Until this is fixed, you can solve this by adding a new line to your .htaccess file containing "RewriteBase /". Thank you,
  16. Dead-i

    how to enable php_fileinfo extension

    Hi, I have enabled it for you. For anyone else with the same problem, you can enable extensions by following this guide. ;) Thank you,
  17. Dead-i

    Cannot access the contents of my website

    Hi, Sorry, but it looks like your account has been suspended for using our web hosting service as a file hosting service. If you feel this suspension was made in error, please create an appeal from your control panel, but for now, I'm going to lock this thread. Thank you,
  18. Dead-i

    How do I delete a domain?!

    Hi, Please ensure you delete all subdomains attached to your parked domain before trying to remove it. Thank you,
  19. Dead-i

    Can't access site - Connection timed out

    Hello, XO6 is currently undergoing emergency maintenance. Please check our status blog for further updates. https://status.x10hosting.com/incidents/57288 Thank you,
  20. Dead-i

    New domain links to xhosting urls, not new domain urls

    Hi, Please ensure you have changed the site URL in your WordPress settings to your new domain. https://codex.wordpress.org/Changing_The_Site_URL Thank you,
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