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I'm not Eric, but I can answer. The requirement to login was never suspended, however we did pause the AUTOMATIC suspension off inactive accounts. This will soon be turned on, if it hasn't already, as now users would have had a decent chance to get sorted for the new backend. With the new...

There is, the server would have one IP shared among all users. I am currently unable to check which server your account is on (the option to look up based on forum account seem slightly broken). If you are familiar with how to use ping, you can always ping your domain to find the IP. If you know...

You were correct. I have now sorted this out so you should be able to reset the password now.

One of the requirements to get increased diskspace is that the account is at least 7 days old, yours is not at this time so increase is denied. You would also need to use at least 75% of the initial diskspace (which you are not) and the account needs to be in line with our ToS and AuP.

Looks like you already created a new service within the panel, I can not associate the old one as you are only allowed to have one active service at any given time. You'd have to terminate the one you created yesterday first if you want me to associate the old, if you prefer to use the new...

There was a small error with your account in the new backend. I have now corrected this so you should be able to get the email to reset the password now.

The block was due to too many failed logins. I have removed the block so you should now be able to login with the correct details.

All error codes have different individual meanings, not all will be IP being blacklisted or blocked. This is not the support section. Support questions should always be posted in https://community.x10hosting.com/community/forums/free-hosting.9/ (this thread is moved there now) The error code...

Softfail can be a problem, as the mails may end up in spam at the recipients. The second IP as suggested to be added to the SPF record would be our outgoing mailserver, so it is not a bad idea to change to the suggested option. I'll check with admins if this is something we can set as default...

webmail issues should now be sorted

webmail issues should now be sorted

Free hosting does not have a ticket system so not sure where you managed to do that, for free hosting we have support here on the forums and also a discord server. I have confirmed the error and alerted techs.

I can confirm there is an issue. And I have relayed information to techs.

Free hosting does not have a ticket system, all support are done here on the forums, or optionally over discord. carlomanche.com is not associated with your account here, which would be why it does not work properly, the domain does also not point to our servers as far as I can tell, the...

Your site loads up fine for me, using the new domain. Self generated SSL is generally not regarded as safe by browsers, as the certificate isn't provided by a known authority and thus not trusted by the browser.

When you changed the domain name, did you by any chance also delete, or move, some folders? Your domain is currently missing its public_html folder. In fact there are some other things that are a bit off from what you'd normally see in the file tree as well. I have created a new public_html for...

Long story here: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ Short version, one of the softwares we use to keep everyone's files safe caused a corruption of files for three of the free hosting servers so we had to restore from our backup. I have...

Depends on what error you get and if the site is ready for php version 8.0. A trick that has worked for many is to change to any version, set it as current and then change back to whatever it was originally and set that. Seems like the application that allows the change of php version forgot...

Can you please try again now? I have corrected a small mistake with your account in the new backend.

This should now be sorted, at least the front page loads without errors for me now.