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  1. Anna

    renamed domain inaccessible

    That is actually a problem with WordPress, the way it is setup it will always try to redirect to the configured domain (usually the one you installed it under) regardless of domain used to reach the site. This can be changed a few ways, see...
  2. Anna

    Loren

    Are you able to login at https://x10hosting.com/panel ? If you are attempting to go directly to DirectAdmin for your server, note that resetting the password as prompted on the panel login will NOT change the password for DA. Also note that DA does not accept an email address, it only accepts...
  3. Anna

    Issues with account

    Do you get that on a specific page? Right now your startpage loads for me, but I got a feeling that is a temporary page as it says maintenance. A trick that has worked for many is to switch php version and then back, to trigger the setting to load properly. I have done this maneuver on your...
  4. Anna

    requesting unsuspension

    Your account should now be unsuspended. Remember to login to the panel at least once every 30 days to avoid inactivity suspensions
  5. Anna

    How to add SSL and domain

    You won't be able to, DirectAdmin wants the hosting username (you can see this by viewing the service details inside the panel) or you can login directly from the panel by clicking "Hosting Control Panel"
  6. Anna

    How to add SSL and domain

    For SSL there's good information in this thread: https://community.x10hosting.com/community/threads/ssl-for-free-hosting.208529/ To add your own domain you first need to ask yourself if you want it as an alias to the x10 provided domain, replace the x10 provided domain or add it as a second...
  7. Anna

    Website Problem with DNS

    Now, if you can see it through using those DNS servers, and it loads properly on other ISP, that would mean that the issue is an ISP issue (too long cache times perhaps). If it had not been viewable by any ISP it would probably have been our end though, but in this case it would be something...
  8. Anna

    Softaculous backups and restorations not working

    To add to Erics post, you can do a database backup through phpMyAdmin which you can access through DA (login link is under databases and under Extra Features).
  9. Anna

    Cannot connect to FTP

    That's not where I told you to change the password. I never said to go to DirectAdmin, I said to change it under the service details in the panel (https://x10hosting.com/panel) See image: For the ftp account you created, did you try with the full username that includes the @Domain part as I...
  10. Anna

    Error code E1853F0582293762E

    That would be due to you being in a country we currently do not provide free hosting for. As an existing, long time, user I have of course made an exception for your account, so you should now be able to login properly.
  11. Anna

    Files not restored on my account (X12 server)

    I'll point the techs in this direction. However, the fact you uploaded your own backups are likely why they were not restored from our backup, the backup application is built in such way that it skips existing files with a timestamp that is newer then what is in the backup, specifically to...
  12. Anna

    Cannot connect to FTP

    As mentioned above, users you create within DA have a username in the format that looks like an email address, the whole username is therefor "gasolin3 @ gasolineras.x10host.com" (no spaces, added to break link) this so the usernames created need to be unique, without the domain part making it...
  13. Anna

    error login email and control panel

    Are you uploading to the correct place? Files you want to display need to go into /domains/DOMAINNAME/public_html If you are indeed putting them in the correct place, clear browser cache (or try another browser/incognito mode) to see if cache is preventing you from seeing the new content. In...
  14. Anna

    Minor issue still on X12

    Accounts should now be restored fully, except about a dozen ones where there were some issues so we need to do them in a different manner, yours should be fine though. If you did upload any files of your own after the server was back, but before a restore was not completed, it would not have...
  15. Anna

    Password Reset Email is Not Received

    No current issues. I did however find that your account didn't transfer correctly to the new backend, we have seen this on some older accounts. I have manually transferred the account. I can not check what email you have for the forums though, but for the hosting there is a yahoo.com email...
  16. Anna

    Cannot connect to FTP

    I can not find any gasolin3 user on the servers, I do find one gasolin2 user though, which is also what is associated with the forum account you post from so it would seem you use the wrong username. If you created a ftp account from within DirectAdmin, it should be in the same format as a...
  17. Anna

    Softaculous backups and restorations not working

    I have poked around a bit, and my conclusion is that it is possibly not an account issue, seem to fail on my test account on that server too. I'll let the techs now, as it could be something within Softaculous itself that causes the problems.
  18. Anna

    Site restored and working but disk space usage appears to be incorrectly reported

    That would seem to be the case indeed. We're looking into why it reports nearly double of what you actually do use. Since you would qualify for an upgrade of available diskspace based on your actual usage I have bumped you to the next level, so that may allow you to update the wordpress site...
  19. Anna

    One minor issue remaining on my site on x12

    Because a lot users like to do what is often referred to as "threadjacking", rather then actually doing what they are supposed to and start their own thread for their issues.
  20. Anna

    One minor issue remaining on my site on x12

    I have alerted the folks working with the restores.
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