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  1. Anna

    Account Suspended

    There is no hosting account associated with the forum account you are posting from, this could indicate that the previous account was left inactive long enough to be terminated, which would happen 21 days after suspension if no action is taken. I see an old account that was logged into last in...
  2. Anna

    a 'catch all' email address?

    That's not a feature available for free hosting users, premium users do have this option though.
  3. Anna

    REQUESTING Disk Space

    I have increased your diskspace.
  4. Anna

    Cannot get in to DirectAdmin

    @ferran your account should now be in working order. Let us know is you see something missing.
  5. Anna

    Urgent need more storage please

    Your diskspace have been increased.
  6. Anna

    phpMyAdmin not working

    Thank you for reporting, I can confirm it is failing, however when I did test on my account (different server, same issue) it works if you click the link from within the "MySQL Management" page. I'll see to sorting the main link out as well.
  7. Anna

    Connecting Domain to x10 hosting account

    Don't think we have backups that old, the backups are cycled to save space, and currently there may only be the option of pre-migration backups. Are you suggesting you removed folders as long as few months ago?
  8. Anna

    cant view site

    The failed logins was specifically when loging in to DirectAdmin user interface, had it been related to filezilla the log would have said failed ftp logins (as would mail failures specify that was the case, I have for instance seen many that had failed IMAP logins) If you are on a shared IP it...
  9. Anna

    cant view site

    Free hosting support is done primarily through these forums, and is largely provided by the community for the community, and does not have support via email or phone at all. Your IP was blocked in the firewall due to too many failed login attempts to DirectAdmin. I have now removed the block...
  10. Anna

    HTTPS or bust. Chrome is going to lock out HTTP

    We're running some tests, but I can not say for sure it will end up being a free feature after the testing is done.
  11. Anna

    Help! I seem to have broken down everything

    I have applied the pre-migration database backup (I alos put a copy of it in the root of your account in case you need for future). In fact I grabbed it fresh from the old server so it should have everything you edited up until your account was migrated.
  12. Anna

    Help! I seem to have broken down everything

    I'm not sure how much backups are taken on the new setup yet for individual use, but I do have access to the database as it was pre-migration from the cPanel server. Seeing as moodle has 7.1 as requirement in the other post you have, did you try to set your account to use that version?
  13. Anna

    Where can I see the hosting version of the database?

    If you log into phpMyAdmin it will tell you the version on the right hand panel. We pass that requirement well enough though as we are running MariaDA 10.0.38. I did notice when I looked that the phpMyAdmin link under "extra features" currently don't work, but the link you can find under "Mysql...
  14. Anna

    An error has occurred forwarding your sign in.

    Would that be the same IP as you post from right now? If so then the IP is not banned. However the IP you posted the first message from was blocked for failed DA logins, I have removed that block.
  15. Anna

    Connecting Domain to x10 hosting account

    Have you at some point been removing folders in your account? I'm asking because I see you are missing some that should be there and that could be a reason for your issues. To solve this we may need to re-apply the backup from the migrations so any changes you made since the transfer and that...
  16. Anna

    Urgent need more storage please

    You currently have two worpress installs, but only one appears to actually be in use. The one that appears to not be in use is taking up about half your diskspace (the x10host.com domain just display a link to the custom domain though it is a wordpress install). If it is just temporarily out of...
  17. Anna

    Server x11

    no, this does not affect backups or file storage. It is the config file that gets two entries for each domain, one for http and one for https, with the information about what filepath to serve files from, mainly due to the ability to keep http and https separate with using private_html for the...
  18. Anna

    Server x11

    We actually are testing the impact on the server with it turned on (it actually doubles the data stored for each domain in the configs). If tests go well it may stay on, we're not going to go official with supporting it until we know though.
  19. Anna

    No access to DirectAdmin

    Are you by any chance utilizing the VPN service in Opera when you use that? If so that could be a problem. It also seem like the Hola Better Internet really is a proxy/vpn service rather then an actual browser, which would be why that fails. I just installed a fresh version of Opera (for...
  20. Anna

    Why Do DKIM Checks Fail?

    you are probably right about that, but that relay server was not enabled for DA until a couple days ago (and it was present with cPanel as well since a few years back), before that it went from the server directly (though with the server hostname I guess)
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