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We actually purged accounts last week where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from...

Parked domains (aliases) were converted to Domain Pointers. They act the same for the end user, but a domain pointer can not hold any dns, email etc on their own, which is why it won't show up in softaculous (in fact many things that were installed using softaculous probably lost the connection...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge, and you last logged into your account in mid November prior to that (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge, and you last logged into your account in early December prior to that (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a...

The restores are manual right now, not sure they can be automated, but it is definitely a good suggestion that I will take to the higherups. Normally the accounts would get suspended after 30 days of inactivity, and then if no action is taken, deleted after 21 additional days. During the...

It is always wise to have your own reminder, and also to log in more frequently then the 30 day requirement in my opinion.

In the screenshot you posted earlier, where you mentioned having enabled SSL, you also have a checkbox saying PHP Access, that needs to be checked. .htaccess can stay where it is, but the link you posted (https://opositoresamaa.x10host.com/public_html) is incorrect as you do not have a...

At the very least you would need to have PHP Access enabled for the domain, otherwise any php pages would not get parsed. Does your error log hold any clues? Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell...

I do not see the message about apache on your site, however I am met with an internal server error, which often indicates a problem with the code. This could be due to the fact that all accounts are now bumped to php version 7.2, if you have older code there may be functions that no longer are...

We haven't given out unlimited as default for a few years now, but we always allow users to request more disk space and as long as the account is complying with ToS we bump the amount up if the initial requirements are met (account at least 7 days old, have a working site and use at least 50% of...

We actually purged accounts last week where there was no login made in the last 60 days prior (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from...

Apologies for the wait. Your account should now be sorted out.

Yeah, had a notice from head admin when I got up today that he had sorted it out. Apologies for the delay.

Try now, your IP had gotten blocked for too many failed login attempts on FTP. I have now removed the IP from the firewall.

It has come to my attention that some users are making posts on the profiles of either staffmembers (forum mods may not be able to help anyways) or their own in seek of support. Those are not monitored regularly and your support request is most likely to go totally unnoticed. This forum (Free...

Yeah, prime upgrades haven't been a thing for a couple years I think. Though the automated system may still have you tagged as a prime member though eventhough I don't think you have been able to renew it. However that will likely change when the new backend comes live. This latest purge was...

We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

Your server is back online and your account should be restored. Let me know if there's something not working right.