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  1. Dead-i

    Domain Names

    Hi, I am sorry to hear you are having trouble installing your forum software. I took a quick look, and it appears @caftpx10 is correct. Your test forum is connecting to "byowltes_mee;" when the database username should actually be "byowltes_mee". Please could you try removing the semi-colon at...
  2. Dead-i

    Domain Names

    Hi, I have removed the DNS entry for this subdomain. Please could you try again now? :) Thank you,
  3. Dead-i

    Domain Names

    Hi, Please could you try again now? The issue preventing x10.mx domains being parked should now be fixed. ;) Thank you,
  4. Dead-i

    Domain Names

    Hi, If you prefer, I can change your account's main domain from byowltestsite.x10.mx to thecookyclan.x10.mx. Would you be happy with me doing this? :) Thank you,
  5. Dead-i

    Domain Names

    Hi, Which domain name are you trying to use? :) Thank you,
  6. Dead-i

    No puedo abrir una cuenta. Mi pais esta bloquiado.

    Hello, We do not allow signups from Venezuela. Please try again later. https://x10hosting.com/community/threads/country-restrictions.166022/ Thank you,
  7. Dead-i

    Account suspended and immediately removed

    Hi, Your website is currently active, and you should be able to sign in. Please could you confirm that you are using the correct email address when signing in? Thank you,
  8. Dead-i

    My SQL server is down

    Hi carlnels, The "alert" at the top of the control panel is based on some automatic checks. It looks like the MySQL server is running normally, and this was an issue with one of the checks the control panel ran. This should now be resolved. Thank you for reporting this. :) Thank you,
  9. Dead-i

    I have a cpanel and I need you to add the file in it for me

    Hi bowlingk, The forum you linked to uses XenForo (which is paid software). However, there are many free alternatives available, such as phpBB and SMF. You can install forum software on your account through our automatic software installer, or you can install it manually...
  10. Dead-i

    Domain

    Hi, The best way of adding your domain to x10Hosting is to set our nameservers at your domain registrar. Our nameservers are: ns1.x10hosting.com ns2.x10hosting.com After these nameservers have been set, cPanel will allow you to create your domain as a Parked or Addon Domain. At GoDaddy, they...
  11. Dead-i

    Request: Enable url_fopen

    Hi, It looks like allow_url_fopen is already enabled on our free hosting servers. ;) Thank you,
  12. Dead-i

    Problem adding parked domain

    Hi rrphotox, cPanel automatically checks that your domain is pointing at our nameservers before you can add the domain. This error message is showing because cPanel is seeing CloudFlare's nameservers, rather than the x10Hosting nameservers. I have manually added your domain as a Parked Domain...
  13. Dead-i

    Donation page leading to a blank screen?

    Hi, Since your script appears to be producing some HTML code, it may be best if you contacted the script author about this. This does not look to be a hosting-related issue. ;) Thank you,
  14. Dead-i

    Problem adding parked domain

    Hi, Which domain are you trying to add? :) Thank you,
  15. Dead-i

    Upgrade page not loading

    Hi ronturon, We are currently in the process of changing how our account upgrades work. Please check back later. ;) Thank you,
  16. Dead-i

    Repeated Inactivity Suspensions

    Hi keelynkr, Please could you confirm that you are signing in at the following URL? https://x10hosting.com/sso/login If you sign in here at least once every 31 days, your account will not be suspended for inactivity. This is the only place you can sign in to keep your account active. Please...
  17. Dead-i

    Site wont load

    Since this thread doesn't seem to be going anywhere, and it's a little hard to correct an error when the account owner has cleared their files, I'm locking this thread. If anyone else has any issues with this, please create a new thread.
  18. Dead-i

    Having trouble connecting to the server via FTP?

    Hi, Please could you re-attempt your FTP connection? The slowness issues on xo5 should now be resolved, and your site appears to be loading quickly. If you are still having issues with FTP, please could you provide me with your NppFTP logs? :) Thank you,
  19. Dead-i

    Error on Xenforo

    Hi, We do not allow illegal versions of XenForo on our hosting service. If you feel the suspension was made in error, please create an appeal from your control panel. Thread locked.
  20. Dead-i

    Where is my cpanel?

    Hi, Once you have signed in, you should be able to access cPanel by clicking the blue "Open cPanel" button. If you are looking for the traditional cPanel theme, please click "Switch Theme" in the top right, and choose "Switch to cPanel x3". This should reveal the layout you are more familiar...
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