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  1. Anna

    URL Shortener

    The answer to that is no, see our Terms The section about prohibited scripts is the key in this case, but I suggest you read it through fully.
  2. Anna

    Status Checker Won't Work D;

    By default it blocks non-standard ports on there as well, but upon request exceptions can be made to allow connections to certain IPs on other ports.
  3. Anna

    Unable to register for new account

    India is currently not whitelisted. We're working on making the service available for more countries, so keep an eye on this topic for updates: https://x10hosting.com/community/threads/new-countries.196345/
  4. Anna

    Free Hosting Disk Space

    Yes, we do offer unmetered disk space, accounts are however limited when created as a means to combat some types of abuse. Once your account is at least 1 week old and are using up half the initially allotted disk space you can request to get upgraded to unlimited space. Assuming your account...
  5. Anna

    "You don't have permission to access / on this server."

    I can load your site just fine right now, do you still see an issue from your end?
  6. Anna

    Hosting Account Space Upgrade

    There's no hosting account linked with the forum account you are currently posting from. Could you please make the request from the linked account (required as verification before making any changes to the account). If you do not know what forum account is attached to the hosting you can see...
  7. Anna

    Question about uploading files

    We would need written proof that you are a partner and have permissions to redistribute the softwares for you to be able to sell them off of our free hosting, regardless of where they are actually hosted. That aside, for a business type of site it would really be recommended to have a premium...
  8. Anna

    Change Domain Name

    The domain has been changed. It may take a few minutes before this is properly reflected in your portal. Also note that due to propagation it can take a few hours, in worst case up to 48 hours, before the domain starts working properly, and don't forget to update any scripts you may have to...
  9. Anna

    Prime Account Inacctivity

    Prime was always timelimited. You could buy it for one month, three months or a year at a time. Looks like your last purchase of prime expired in September 2013. From what I can see the system see you as having a standard account for all parts but the cPanel level, which I have corrected now.
  10. Anna

    What to do ?

    You would get that answer when you do the appeal.
  11. Anna

    I am already prime

    @lindercr Your prime expired in November last year. @conceptl Your prime expired in August last year. I'll see if I can correct this for both of you so the system reflects this fully for you as well. Thread moved so you both can see the answer when the forums also realize that you do not have...
  12. Anna

    Database Backup

    That would not really be possible unfortunately. The file level backup would include all accounts, as mentioned they are made in case of emergency (like a server crash), where you would want to put an identical replica up on new hardware.
  13. Anna

    Transfer domain

    You would need to contact the registrar where you got the domain, and ask them how to transfer the domain to its new owner. You would not be able to sell any of the domains we provide freely.
  14. Anna

    Database Backup

    For free hosting we do not retain individual backups, only server backups in case of emergency. Unfortunately there's no way (to my knowledge) to extract an individual database backup from that server backup (they aren't stored as .sql files in the server backup, it is a file level backup).
  15. Anna

    Language support

    The translation must be manual, you would need to maintain the site in both languages yourself. Often those automatic translators do a poor job which is why we at this time require you to do it manually rather then rely on an automatic translation option.
  16. Anna

    Country restriction

    There's no way to tell when any country will be added, the list is reviewed from time to time though.
  17. Anna

    Account was suspended out of the blue with no reason given

    If you haven't yet, please file an appeal from your account portal and await the response from our abuse officer.
  18. Anna

    warning emails very inconsistant

    Often the mail provider prunes the spam folder periodically, if you didn't check there, maybe they did come through but ended up there and got pruned so you missed them for that reason?
  19. Anna

    Establishing a database connection

    The database you have in there doesn't appear to match the actual username (the part after ****x10ho_ is different).
  20. Anna

    Domain name change

    The how would depend on what script you are using, I would recommend that you check for support on that part from the script vendors you got your script from. Optionally, if you tell what script you use someone here might be able to point you in the right direction, there's no official support...
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