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  1. Anna

    Hosting Disk Space Request

    You would need to post the request from the forum account attached to that hosting account, the one you post from seem to be linked with an account that has been upgraded to premium hosting.
  2. Anna

    Login Widget not logging in to the right site

    You would need to make sure that the "WordPress Address (URL)" and "Site Address (URL)" settings are correct, they should be set to the domain you intend to use (if you installed it with the x10host.com domain that will be what is currently set and would be the only domain you can login on)...
  3. Anna

    So, how do I get my domain functioning?

    I see the domain as working, although lacking content at the moment so it only gives an "index of /" page. Domains usually don't start working right away (though usually rather fast), there's a little bit of propagation before the whole of Internet is aware that the new page exists, and where...
  4. Anna

    What server side languages does the free account support?

    On free hosting, only php will be availble as a serverside language, for any other languages you would at the minimum need to purchase the Illuminated plan. ASP.NET would require a windows server, we run linux. For a plan comparison see, the comparison should be accurate...
  5. Anna

    I have a Question! Buying domain!

    If I understand you correctly, you want to be able to use the x10host.com domain attached to your account elsewhere? If that is actually the case, it would not be possible, they are domains we provide freely for our hosting. If you have a personal domain, like domain.com or something like that...
  6. Anna

    [phpBB 3.1] Importing Forum and General Error

    I took a look at the files on your account, the first issue I found was that all permissions were set wrong, in general folders should have 755 and files 644, I have corrected this for you. I next searched on your files for where that connection attempt came from, and apparently phpbb does put...
  7. Anna

    [phpBB 3.1] Importing Forum and General Error

    Remote mysql is not possible with our free hosting. Only localhost connections will work, so make sure your config.php on here is set to use localhost for the mysql connetion.
  8. Anna

    PHP module 'pdo_mysql'

    Such staff will eventually come along here at the forums, I'd however recommend that you sign out from your brothers account and sign in and post from yours, as we would not be able to know what server we need to look at otherwise. Also stating the full error message you get, if any, will help...
  9. Anna

    Hosting Account Space Upgrade request!

    Your account does not meet all the requirements, you need to be using at least half your initially allotted space before being eligible for an upgrade, yours appear to be nowhere near that with under 100 mb used.
  10. Anna

    Error Establishing a Database Connection

    Took a quick look, appears you have not filled in a database password into wpconfig.php, that is something you would need to be able to make a connection with the database server.
  11. Anna

    Login to services error

    We're looking into this. Seem that right now it half works, you'll be redirected and see an error, but refreshing page shows you as logged in properly.
  12. Anna

    Where to request for more space?

    You will have to do the request, in your own thread, when you meet the requirements. Account being at least one week old is only one of the requirements before you can get the upgrade.
  13. Anna

    I need my Database Host.

    With our free hosting you wont be able to connect to the database from a source outside of your account, nor can you access a database located elsewhere from our servers. If you have a premium account however you can use remote mySQL, and in that case your domain (or server address) should work...
  14. Anna

    How can I get my files back

    Correct we can not provide you with any kind of access, including backups, to your account at this time due to your account being suspended for a ToS violation. You agreed to those terms when you signed up for your account.
  15. Anna

    Paid hosting - is possible to migrate back to free?

    There's no way to automatically migrate back, but there's nothing that prevents you from creating a new free account and move files and database(s) over on your own.
  16. Anna

    Account pending

    This is a whole different issue then the OP of the thread you initially posted in, you should always start your own thread when you run into any problems. I have moved your post into its own thread now.
  17. Anna

    Account suspended

    Hello, This should now be sorted out, our apologies for the inconvenience.
  18. Anna

    Suspension not being removed

    Hello, This should now be sorted out, our apologies for the inconvenience.
  19. Anna

    Can't log into x10hosting (error), can't connect via FTP either... (Site Suspended!)

    You'll need to submit an appeal from the account portal, only inactivity suspensions allow for a self unsuspend.
  20. Anna

    how do I appeal for my suspended account to be reinstated

    I took a quick look on your account, the suspension is for inactivity, meaning you did not log in to your account at https://x10hosting.com/sso/login for at least 30 days. All you need to do to gain your account back is login to your account and unsuspend yourself (if I do it without you logging...
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