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Hi bdistler, Thanks for spotting that, and it's great to hear you like the new design! I've added xo4 there. :) The second character of "xo4" is the letter O, not the number 0. It doesn't matter whether you spell it uppercase or lowercase. ;) Thank you,

Hi cwphotox, Thanks for the request. I've upgraded your account to Unmetered. :) Thank you,

Hi David, I've deleted both mail accounts on xo1 now, though these should not be able to intercept the mail in this way anyway, and it may just be that your domain's DNS hasn't fully propagated yet. Please could you try again now? :) Thank you,

Hi pathoft2, Yes, you can move your WordPress files without any implications on your MySQL database. The only thing you should be aware of, however, is that you will need to change your WordPress "Site URL" within WordPress before you move it. ;) WordPress has a guide for this, but only steps...

Hi Isabell, This should now be resolved; sorry about that. :) Thank you,

Hi alexsit4, The domain associated with "alexsit4" appears to be loading fine for me at this time. If you're still getting the suspension errors, please could you try clearing your cache? :) Thank you,

Hi topqx10h, Your WordPress configuration thinks that your website is in /wp/, when it isn't, causing these problems. Please see this WordPress wiki article for more information on how you can fix this: :) http://codex.wordpress.org/Changing_The_Site_URL Thank you,

Hi bbqfirst, This should now be resolved for your subdomain also, and we're looking into why this is happening for new domains on xo1. :) Thank you,

Hi mickaelm, We are actively working on getting this resolved, but I don't have an estimate on when this will be fixed I'm afraid. You can see our status website for updates, however. :) http://status.x10hosting.com/ Thank you,

Hi mstoffel, As your account's username is mstoffel, I believe this username is reserved for the FTP account that is already created. :) By default, you can connect to FTP without any action in your cPanel, by connecting to your domain name using your cPanel username and password as the...

Hi darrensx, Sorry about that; this should now be resolved. :) Thank you,

Hi exterior, It seems that your domain was pointing to one of our free hosting servers, xo1, rather than the Illuminated server. I've corrected the broken DNS record, and this should now be resolved. It may take some time for the changes to take effect due to DNS propagation, though you may...

Hi belevx10, Your .htaccess file had an "AllowOverride" line where there can't be one. I've renamed your .htaccess file to htaccess, and your site is now loading. ;) Thank you,

Hi Dinoraptor101, Thanks for getting in contact with us on Twitter. I've manually changed your cPanel theme for you, and I'm looking into why the self-switcher isn't functioning on Illuminated. :) Thank you,

Hi chatterbox42, Thank you for sticking with us. The country restrictions are in place to combat the very high number of abusive users we receive, and is definitely not to deter genuine users like yourself. :) I've changed your domain. ;) Thank you,

Hi disgrun2, This should now be fixed for your domain. :) We're actively looking into why these 404 errors are arising for new domains. ;) Thank you,

Hi keithnka, Welcome to x10Hosting! The issue with your domain should now be resolved; sorry about that. :) Thank you,

Hi iljdtest, Sorry about that; this should now be resolved. :) Thank you,

Just to clarify - the exec() function was indeed enabled during the upgrade period only. However, this did not pose any major security threats, as any commands run through exec() were "caged", so no actual commands could be run. No commands could be run to damage the server or touch anybody...

Hi David, I've fixed the bad DNS entry, and your site should now be pointing to Illuminated. It might take some time for your connection to see the change due to DNS propagation, though you can hurry the process by flushing your DNS. ;) This switch also means that your .co.uk domain is reading...