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  1. Dead-i

    Question about email from your service

    Hi hamradi2, On free hosting, our only requirement is that users log in to their account's cPanel at least once every 31 days. We don't monitor traffic for inactivity; instead we monitor your cPanel logins. :) Thank you,
  2. Dead-i

    500 Internal Server Error

    Hi gws196884, It appears that an issue with your account's permissions had arisen after the recent server migrations. I've now reset your account files' permissions, and this should now be fixed. :) Thank you,
  3. Dead-i

    New free domain redirecting to x10hostingdotcom

    Hi Rick, Your main domain name is riker.x10host.com, not riker.x10hosting.com ;) Thank you,
  4. Dead-i

    552 Disk full - please upload later

    Hi ediaryx1, Sorry about that; I'll get this sorted out now. :) Thank you,
  5. Dead-i

    Hostname of MySQL

    Hi gravity3, If you are connecting to MySQL from your free hosting account, the MySQL hostname is simply "localhost". ;) I should note that you cannot access MySQL remotely on free hosting (e.g. directly from a program on your computer). Thank you,
  6. Dead-i

    Ask about Terms of Service

    Hi ebookx10, Our language requirements are actually fairly flexible. All that we require is that your main site is translated into English, Spanish or French. This means that you can still have your website in any other language, as long as you still have a translation into one of those 3...
  7. Dead-i

    [ERROR] Can not open directory for URI: /presta5/install/!

    Hi woodongax, All the directories in "presta5" had been given permissions of "0700", for some reason. I've now recursively changed all the directories in "presta5" to "0755", and the page you linked now appears to be working :) Thank you,
  8. Dead-i

    How to install custom CMS?

    Hi Rick, Although you don't have to remove them as they will not interfere with Joomla in any way, deleting them will not do any harm :) Thank you,
  9. Dead-i

    How to install custom CMS?

    Hi Rick, If you are installing Joomla manually, rather than using the Softaculous installer, you can install Joomla by uploading the Joomla files to the "public_html" folder. Thank you,
  10. Dead-i

    xo2.x10hosting SMTP Port: 465 doesn't work

    Hi vassil, There is no hosting account linked to your forum account. Please could you link them by choosing "Get Support" in the top-right corner of your cPanel? Alternatively, please provide your cPanel username. Thank you,
  11. Dead-i

    Unable to access phpmyadmin

    Hi Vamshi, It looks like your databases didn't restore fully after the server migrations. I've now finished up restoring your databases. Could you please confirm everything is working? Thank you,
  12. Dead-i

    SiteBuilder - Where is it?

    Hi, This was an unexpected consequence of the fairly recent server migrations. Since then, we have attempted to get RVSiteBuilder working again, but unfortunately, due to the large number of issues that have arisen, it seems extremely unlikely we will be able to support RVSiteBuilder again...
  13. Dead-i

    SiteBuilder - Where is it?

    Hi sterlin6, I believe you are referring to RVSiteBuilder, which we were recently forced to discontinue due to a huge amount of issues it was causing on the servers. You could either create your website from your computer, or you could install software on your account (such as Joomla) using...
  14. Dead-i

    unable to log in to phpMyAdmin

    Hi, This was likely caused by the server migration period several months ago. I've now restored your MySQL databases. Thank you,
  15. Dead-i

    unable to log in to phpMyAdmin

    Hi, Sorry about that; please could you try again now? You may need to login out then back in to cPanel, first. :) Thank you,
  16. Dead-i

    Recv failure: Connection reset by peer

    Hi monsterw, Where are you seeing this error? On your game? :) Thank you,
  17. Dead-i

    Error 403

    Hi TheEClub99, The issue with your theme was not caused by mod_security, but by two other issues: 1) The themes directory and the containing directory both had permissions of 777. These are dangerously high permissions, so our server normally simply denies access for files with permissions of...
  18. Dead-i

    my own domain name on free account?

    Hi python01, Just to add to what @techar75 said, you can use own domain name by first setting it to use our nameservers (ns1.x10hosting.com and ns2.x10hosting.com) and adding it as a Parked or Addon domain. For further information, please see http://x10hosting.com/wiki/Domain Thank you,
  19. Dead-i

    Error with curl since upgrade

    Hi placege2, Assuming you are using PHP's include() function, you must include files relatively rather than calling them from a separate location. For example, instead of doing include('http://mysite.x10.mx/skedge.php'); I would have to do include('/skedge.php'); Thank you,
  20. Dead-i

    I cant creat a website with the web builder

    Hi vodx10ho, The RVSiteBuilder accessible from your cPanel can no longer be used due to a huge number of problems we have had with the software, forcing us to stop support it. For creating your site, I would recommend you instead look at Softaculous in our cPanel x3 control panel and install a...
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