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Hi hamradi2, On free hosting, our only requirement is that users log in to their account's cPanel at least once every 31 days. We don't monitor traffic for inactivity; instead we monitor your cPanel logins. :) Thank you,

Hi gws196884, It appears that an issue with your account's permissions had arisen after the recent server migrations. I've now reset your account files' permissions, and this should now be fixed. :) Thank you,

Hi Rick, Your main domain name is riker.x10host.com, not riker.x10hosting.com ;) Thank you,

Hi ediaryx1, Sorry about that; I'll get this sorted out now. :) Thank you,

Hi gravity3, If you are connecting to MySQL from your free hosting account, the MySQL hostname is simply "localhost". ;) I should note that you cannot access MySQL remotely on free hosting (e.g. directly from a program on your computer). Thank you,

Hi ebookx10, Our language requirements are actually fairly flexible. All that we require is that your main site is translated into English, Spanish or French. This means that you can still have your website in any other language, as long as you still have a translation into one of those 3...

Hi woodongax, All the directories in "presta5" had been given permissions of "0700", for some reason. I've now recursively changed all the directories in "presta5" to "0755", and the page you linked now appears to be working :) Thank you,

Hi Rick, Although you don't have to remove them as they will not interfere with Joomla in any way, deleting them will not do any harm :) Thank you,

Hi Rick, If you are installing Joomla manually, rather than using the Softaculous installer, you can install Joomla by uploading the Joomla files to the "public_html" folder. Thank you,

Hi vassil, There is no hosting account linked to your forum account. Please could you link them by choosing "Get Support" in the top-right corner of your cPanel? Alternatively, please provide your cPanel username. Thank you,

Hi Vamshi, It looks like your databases didn't restore fully after the server migrations. I've now finished up restoring your databases. Could you please confirm everything is working? Thank you,

Hi, This was an unexpected consequence of the fairly recent server migrations. Since then, we have attempted to get RVSiteBuilder working again, but unfortunately, due to the large number of issues that have arisen, it seems extremely unlikely we will be able to support RVSiteBuilder again...

Hi sterlin6, I believe you are referring to RVSiteBuilder, which we were recently forced to discontinue due to a huge amount of issues it was causing on the servers. You could either create your website from your computer, or you could install software on your account (such as Joomla) using...

Hi, This was likely caused by the server migration period several months ago. I've now restored your MySQL databases. Thank you,

Hi, Sorry about that; please could you try again now? You may need to login out then back in to cPanel, first. :) Thank you,

Hi monsterw, Where are you seeing this error? On your game? :) Thank you,

Hi TheEClub99, The issue with your theme was not caused by mod_security, but by two other issues: 1) The themes directory and the containing directory both had permissions of 777. These are dangerously high permissions, so our server normally simply denies access for files with permissions of...

Hi python01, Just to add to what @techar75 said, you can use own domain name by first setting it to use our nameservers (ns1.x10hosting.com and ns2.x10hosting.com) and adding it as a Parked or Addon domain. For further information, please see http://x10hosting.com/wiki/Domain Thank you,

Hi placege2, Assuming you are using PHP's include() function, you must include files relatively rather than calling them from a separate location. For example, instead of doing include('http://mysite.x10.mx/skedge.php'); I would have to do include('/skedge.php'); Thank you,

Hi vodx10ho, The RVSiteBuilder accessible from your cPanel can no longer be used due to a huge number of problems we have had with the software, forcing us to stop support it. For creating your site, I would recommend you instead look at Softaculous in our cPanel x3 control panel and install a...