Search results

Looks like your latest prime purchase expired in November last year, I've applied a fix that hopefully resolves the confusion, if not let me know and I'll notify an admin with more access to that area of our system.

We would need to add it to your account either as parked or addon domain, due to you not being able to set the name servers this needs to be done by staff from backend. Do you want it as parked domain (alias of your main domain) or addon domain (separate site)? If the later is there a specific...

Hello, If you have any problems with a premium package, you should seek support for that through the clients area of your premium account. Most of the people that answers questions here at the forums are volunteers that have little, or no, access to premium, especially not to the billing side...

The account need to be at least 7 days old before you can request unmetered disk space, yours appear to be created yesterday. You would also need to be using half of the allotted space, and of course the site must comply with the terms of service.

Should be under "support" -> "visit forums", you should also be able to see what account is actually linked there.

That would probably be because this forum account does not appear to be linked to your hosting account, only the linked one will show the badge.

The first step before installing any script with the manual option is to create a database, as well as a user to go with that database. The password to use during install is the password you set for the database user you created. What database name and user did you specify during the installation?

Appeals needs to be sent in through the form in the account portal, if you sent it in any other way it may not reach the right department. Make sure you login to the right account and submit the appeal.

Please allow time for the appeal to be looked into. We strive at doing so within 24 hours of submission, but it may sometimes take a little longer.

What address are you using as host? Can you paste the full error message?

I just got confirmation that it is still blocked by the firewall, so won't work either way. Why it shows is another question right now

That would be the same as your main domain. You need to put in the source you are connecting from under remote hosts though. Keep in mind it might still be blocked by firewall so may not work at all

I haven't been able to confirm weather it should work or not yet. It is very much possible it just sits there but are actually blocked by firewall (as it has been in the past with us not being able to atcually take it out of cPanel's displayed feature list). IF it does work however, the remote...

Let me look into this, maybe something changed recently.

On free hosting there is no remote mysql. You can only connect our database server from a script located on your account with us. Premium hosting allows for that though.

The answer to that is no, see our Terms The section about prohibited scripts is the key in this case, but I suggest you read it through fully.

By default it blocks non-standard ports on there as well, but upon request exceptions can be made to allow connections to certain IPs on other ports.

India is currently not whitelisted. We're working on making the service available for more countries, so keep an eye on this topic for updates: https://x10hosting.com/community/threads/new-countries.196345/

Yes, we do offer unmetered disk space, accounts are however limited when created as a means to combat some types of abuse. Once your account is at least 1 week old and are using up half the initially allotted disk space you can request to get upgraded to unlimited space. Assuming your account...

I can load your site just fine right now, do you still see an issue from your end?