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This has now been done.

I have switched your account over as well. I've also been told admin is working on it so hopefully should be resolved fairly quick so you can change yourself again.

I'll alert admin with access to that part of the system about this. For now I have switched you to full cpanel from the backend.

The basic panel would say there's no website if it wasnt created using basic, if you for instance uploaded the website through ftp. I have switched your account over to cpanel x3 theme (full cpanel), and I'll alert admin about the issue to do so yourself from the portal.

You do not currently qualify for having the limit lifted. The majority of your space is take up by two zip archives that appears to be for backup purposes, one being a zip of your public_html folder, and the other one of your access-logs. To get the cap removed you need to use up half your...

The account was indeed terminated after having been suspended for 21 days, the reason for suspension was inactivity, meaning you had not logged into the portal for at least 31 days prior. The suspension occured in mid may.

I managed to find out what has happened, the account was actually terminated 2014-05-01, however since this was done prior to the normal 21 day window, a glitch that no doubt was caused by the migrations, we would be able to restore your data if you create a new account for us to restore it to.

I have sorted this out for you, the changes should reflect in your portal shortly. Please keep in mind that it can take a few hours for the new domain to propagate properly, and don't forget to update any scripts you have to reflect the change.

Actually your prime upgrade did expire in June 2013, though due to an error that occurred when we switched from it being an addon purchased through the forums to an addon you buy through the portal your account in parts still showed as Prime, I have now corrected this on your account and you are...

This should now be taken care of so you can re-add the domain to your account.

Signups are not disabled at this time, some regions are disallowed from signing up though, if that is the case that information would be included in the message however. Best you can do is as the message says, try again later.

No, you'd need to go premium for that. Did look up on your account, appears your Prime actually expired in mid September last year. When we changed from having prime being purchased through forums to being done from portal, some accounts that were already Prime didn't get the expiry date...

Why should we allow users that did violate ToS to create a new hosting (domain)? There's no easy way to check why an account was actually removed, in other words, what caused a suspension that lead to termination in the first place. So it's not really doable to allow previous users to get a new...

That is probably because you uploaded files through ftp, or by using filemanager directly, rather then using the "basic" interface to create one with the help of softaculous for instance. I can understand that it might be confusing that it says you don't have any websites added. You might be...

I have switched you over, I did actually login to your account with the root option to check and the link was right where it was supposed to be, using chrome. The text is actually a link, and probably what others refer to as a button.

When hosting account is created there's automatically a linked forum account created as well, seem linking of forum and hosting accounts might still have a bit of an issue though. I did use the email address to look your account up, the attached forum account is joshuale, same as your cPanel...

Yea, I don't doubt that, seem something is not working right with linking, I have notified admins about that. All hosting accounts are created with an attached forum account to use for support, the page where you have the option to link should also have told you that there is an already linked...

Unfortunately that appears to not be the case, I have sent a message to an admin with backend access to that part of our system to take a look at why linking doesn't really work as they should. I do see a forum account linked with that domain however, which should have the same password as you...

There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...

It is indeed possible to get a domain change, but you need to post the request from the forum account that is attached to your hosting account to confirm you as the owner of that account before we can proceed with changing the domain. If you do not know what forum account is attached to the...