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They are blocked, all mail from free hosting accounts need to go through our mail servers, you will not be able to use a third party smtp provider.

I have now removed those files for you, except for the backup that was added today since I wasn't sure you had already downloaded that or not.

Should be all set now, let me know if there's still something missing.

I'm seeing backups in your account from February. Never the less I set your account to the 1gb limit that it actually should have had to begin with.

The username for logging in at https://www.x10hosting.com/sso/login is your email address. There is no hosting account linked with this forum account however.

Your Prime apparently ran out in March which would be why you can't access Prime support forum. Some parts of the system seemed to still have you under prime though, which has now been corrected. Are you logging in at: https://www.x10hosting.com/sso/login Are you getting any errors, if so what...

Your files should now be back properly, they were technically all there, just with a bit wrong owner/permissions set.

Hello, has this been resolved in another thread by any chance? I just went to look and it appears that your files are restored already.

This should now be sorted, let me know if you still see any issues.

I have restored your files for you to the most recent available before the migrations started.

Looks to me that your site works, when testing your domain I see a simple page saying "Test". If you see something else, please try clearing your browser cache, and possible clear dns cache as well. I did look into our backups taken prior to this recent move, and it appears that there's only a...

I have no means to sort linking as I don't have backend access to that system, however as far as I been told that part should be sorted now, so you should be able to do it yourself.

From what I understand this should now be resolved so you can add your domain through cPanel. If you still have issues with doing so please tell us the domain and if you want it as parked (alias of main domain) or addon domain (separate site, if a folder already exists that you want to point the...

Donovan is still NOT linked with any hosting account, this is possibly due to a bug, admins with access to that part is alerted and has acknowledged that they will take a look so it might be sorted by now, although that has not been confirmed from admins. The email you provided does however...

We're well aware of that, and i have contacted them a few times about it as well. I believe it all comes from when we allowed free users to signup for a subdomain of x10hosting.com, too much abuse caused the domain to get blocked (we've seen a few facebook phishing pages over the years for...

This should now be sorted.

This has been sorted for you.

Do NOT post your issue in multiple threads.

this was sorted in your own thread, if you already have your own thread, do NOT post in others as well about the same issue.

This has been sorted, for future requests either link this forum account with your hosting (login to portal and click "Get Support" -> "Visit Forums" and you should see the option), or use the one already linked (same username as your cPanel, should be same pass too)