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I have sorted out the issue for your domain, you should now be able to add the custom entry that you want. Please note though that I had to reset the domain to its default stage, which means all custom entries you might have had would have been removed.

Hmm.. think that's something new then guess pre-sale questions is supposed to go elsewhere (I do not have any access for the premium side so I'm not really up to speed on that one), there is a contact form on the premium site however: http://x10premium.com/contact

To get the most accurate answer on that please contact the premium staff at: support@x10premium.com The signup form does seem to offer the possibility to use a free domain, or use an existing without transferring it, but sending an email to premium will get that confirmed.

You'll find it if you click "+ Add new website". On the page after that you'll be presented with the options to chose website type: Custom, Sitebuilder, Software Installer. The one you want is Software installer, after clicking that you will get a new button allowing you to chose which script to...

There's no hosting account attached to the forum account you are posting, this means I can not look the account up and check into this. If you do not know what forum account is attached to the hosting you can see information, and if you wish change the linked forum account, if you login to the...

Reason was the same for you, I have removed the block. Please make sure you have the correct password set in your ftp client.

Your IP was blocked by firewall due to "Failed FTP login from 74.*.*.*: 20 in the last 300 secs". I have removed the block, please make sure you are using the correct password so your IP does not get blocked again.

Normally you would be able to use it right away. Unfortunately there's always some users that decide to abuse the service. I just suspended an account using bit over 90Gb to store illegal stuff.

Took a look, your account isn't showing as suspended at this time, either someone beat me to it or the magical word worked ;)

I assume the values you entered in the snippet that tells what database and user to use when connecting to is just for display, as those do not match what you actually have as database name and database user in cPanel. Try using "localhost" rather then the IP for database host, outside...

Ok, thanks. We'll look into this.

Hello, Are you using the x10hosting Basic theme or the full cPanel x3 theme? There has been reports of adding addon domains not working properly in the x10hosting Basic theme, we thought we had gotten it sorted though. If you still have an issue, could you try switching to full cPanel x3 theme...

I have updated your plan to the new one.

Alright, thanks for the explanation on how the zoom.it works, I didn't look it up and thought it to be a place where you also stored the images, thus making the ones on our servers redundant. I have now upgraded your account to the unlimited plan.

I see that you already have a parked domain in your account, is there any problems with how the domain works? I also noticed that it didn't work properly but rather threw me a 404 not found, which I managed to sort out by changing the permissions of the folder public_html, that folder needs...

The limitations on ftp connections has been around for years, it was already implemented when I signed up for free hosting back in 2007, back then I even think it may have been limited to one connection whereas it is now supposed to be two. I'll relay information so a higher admin can...

There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...

The name became pattinso due to the system simply taking the first 8 characters of the domain when creating the account. It can not be changed. However if you have a second forum account you can switch which one is linked with the forum account. After changing the name servers you would need to...

The sub domain you mention does work fine for me at this time. There is always a small delay (usually just a few minutes at most, but if there's a lot going on with the server it can take a bit longer) when adding new domains (subdomains, parked domains, addon domanis all the same), if you visit...

public_html is meant to be included in the disk space usage. As for the unlimited storage offered, see this thread for more information: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/ Short story, we do limit new accounts initially...