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  1. Dead-i

    Issue with domain

    Hi Pandaz, With your current setup, your visitors will be randomly sent to either Tumblr or to one of our free hosting servers, which is probably what is causing this issue. To fix this, you could either host your blog on our hosting service, or you could host your Tumblr blog on a separate...
  2. Dead-i

    Issue with domain

    Hi Pandaz, When I navigate to your domain, I am redirected to Tumblr. It appears that your domain's nameservers are not pointing to ours. Please can I ask that you ensure your domain's nameservers are pointing to us, before we continue? :) Our nameservers are: ns1.x10hosting.com...
  3. Dead-i

    Issue with domain

    Hi Pandaz, Do you also receive an error message when navigating to your domain's root, at http://bashea.net/ ? :) Thank you,
  4. Dead-i

    Website Down - redirects to x10hosting home page...

    Hi sstestx3, Currently it appears one of our nameservers is incorrectly redirecting some sites to that page, rather than the correct server. We are aware of the issue and are looking into it now. :) Thank you,
  5. Dead-i

    Website Down

    Hi, It appears one of our two nameservers is serving an erroneous A record for a few domains, which is causing these issues. We are looking into this now. :) Thank you,
  6. Dead-i

    Wordpress does not connect anymore

    Hi, When was the last time your site was working correctly? :) Thank you,
  7. Dead-i

    Website Redirecting?

    Hi mctcex10, I have reset your domain's DNS entry on the server, and your site now appears to be loading. Please could you try again now? :) Thank you,
  8. Dead-i

    Website Down

    Hi youtub31, The link you provided appears to be loading fine for me at this time. Are you still having issues with this? :) Thank you,
  9. Dead-i

    HTTPS / SSL

    Hi btrix10b, Unfortunately you cannot use SSL on our free hosting service, as a dedicated IP address is required for each site that uses SSL. This is only possible on our x10Premium service, at https://x10premium.com/ Thank you,
  10. Dead-i

    I'm getting an error on my site.

    Hi varx10mx @Patrick.B and @caftpx10 were both correct; this was being caused by the .htaccess file in your "controlfunction" directory. A rewrite rule there was creating an infinite loop. I have commented out this line, and I no longer receive the Internal Server Error. ;) Thank you,
  11. Dead-i

    Blank page after successful login to my cPanel

    Hi geppettvs25, It is fairly unusual for an account to reach the inode limit, and I have only seen a few cases where this has happened. Currently your account is using just ~11,000 inodes, so you shouldn't need to worry about that. :) Thank you,
  12. Dead-i

    Problem with the email account!

    Hi csfmulti, Sorry to hear that you are having issues changing your email address. Please could you email william@x10hosting.com from your new email address, and I'll confirm it? :) Thank you,
  13. Dead-i

    Account Deleted?

    Hi Brian, Unfortunately it appears your account was fully terminated on January 4th, after 52 total days of inactivity. I'm sorry for the inconvenience. You are free to create a new account if you wish, and restore any backups you may have. Thank you,
  14. Dead-i

    Error 503 Backend fetch failed - server xo5

    Hi bdistler, Although xo5 appears to be functioning correctly at this time, monitoring shows there were some issues a few minutes ago. I'll continue watching xo5 for any further issues. :) Thank you,
  15. Dead-i

    I need my primary url changed

    Hi Adam, We cannot change our free hosting customers' main domain names to anything that is not an x10Hosting subdomain (.x10.mx, .x10.bz, etc). However, you can use Parked Domains to essentially give the same effect, as @bdistler suggested above. ;) Thank you,
  16. Dead-i

    Redirect? help please!

    Hi craftnsl, It appears that you are currently using the simplified version of cPanel. The DNS editor is only available from the standard cPanel x3 theme. Please click on "Switch Themes" in the top right corner, and choose "Switch to cPanel x3". From there, you should see a button for the...
  17. Dead-i

    unable to access cpanel on xo4

    Hi ucmentis, I can't seem to see anything on our side that could be interfering with your connection. Are there any firewalls in place that could be causing this? :) Thank you,
  18. Dead-i

    Where is .htaccess?

    Hi interce5, A .htaccess file is an optional file that is used to change certain configuration values for your website. You would need to create the .htaccess file yourself, in public_html or whichever directory you wish for it to take effect, and then save your configuration within. :) Thank you,
  19. Dead-i

    Getting 403 Forbidden error on my site.

    Hi cscrovx1, Your connection is being blocked because your IP address is listed on a spamlist due to suspicious connections. Are you currently using a VPN or proxy? Thank you,
  20. Dead-i

    Weebly site builder

    Hi, Just to offer an alternative -- we do include a site builder with all our hosting packages, which you can access from your cPanel. :) Thank you,
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