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  1. Anna

    Account suspended?

    Your account is suspended for having no site, which generally means that there either was a directory listing showing on your main domain, or it still shows the default index.html that came with your account. I have unsuspended your account and checked, reason in your case would be it's still...
  2. Anna

    Hosting Account's Suspension

    You need to translate all text that is not in English, Spanish or French Your account will be re-reviewed in a few days - a week or so, if there's no translation available at that time it will be permanently suspended.
  3. Anna

    please unsuspeng my account

    You are suspended for using an unsupported language. Starting December 1st this will be part of the zero tolerance policy, but for now you can be unsuspended IF you promise to provide an easy accessible full translation of your site in one of the following languages: English, Spanish or French...
  4. Anna

    How do setup DNS to myown domain?

    If setting name severs is not an option for you, you can do an A record or CNAME record. For CNAME it's vice to have a x10hosting.com sub domain as your accounts main domain and use that as the CNAME. You should then place your own domain as Parked in cPanel, which then works essentially the...
  5. Anna

    Suspended for unsupported language - whats the cheapest upgrade to allow my language

    Re: Suspended for unsupported language - whats the cheapest upgrade to allow my langu as I recall it I never placed any calls to get premium hosting, I just filled out the web form. Why and where do you need to enter the phone number? I have no access to the premium part of x10hosting. If...
  6. Anna

    Could you please send me a more detailed traffic or bandwidth report of my website?

    Re: Could you please send me a more detailed traffic or bandwidth report of my websit actually bandwidth is counted each time you download from your account and when you upload to it as well, and not only when there's a visitor on your site. I'm sorry but this is one case I can not help you...
  7. Anna

    Registration Activation

    I see that you opted for a co.cc address. co.cc is a third party free domain provider that we have a partnership with. You'll have to register that address at their site (http://co.cc) and configure it to use our name servers: ns1.x10hosting.com and ns2.x10hosting.com
  8. Anna

    Account suspended.

    I'm gonna escalate this to keep the rest private. As Vigge says, we'll need to see proof that you have a valid license, and I suppose you'll be more comfortable doing that more privately. You should be able to see, and reply to this ticket if you login to http://support.x10hosting.com/ using...
  9. Anna

    My site is deleted?

    Your account were terminated on November 4th after being in a suspended state for more then 10 days. There's unfortunately no way to get the data back, but if you wish you can create a new account.
  10. Anna

    Ami

    Closing this as it's already dealt with in your other thread (it's escalated).
  11. Anna

    Oops didn't launch my website quick enough! Suspended :(

    For the record, the only suspensions you can unsuspend your self from is Inactivity, and High resource usage (first two warnings) Since I already replied to your other duplicate thread, I'll close this one. Please do not open multiple support requests on the same issue.
  12. Anna

    I can't log in my account

    You are only allowed to have one free hosting account. I can not find an account with the name orgshirt, it's probably not fully created, so I'd leave it at that if I were you.
  13. Anna

    Account suspended

    I've bolded the important part. Your account still shows the default index.html that came with your account. I have unsuspended your account, you must place your own index file as soon as possible.
  14. Anna

    Account suspended

    Don't start multiple support threads on the same issue.
  15. Anna

    Hosting Account's Suspension

    First of all, you should have started your own support thread, makes it a lot easier for everyone to stay on track. I can unsuspend you if you agree to either provide a full translation of all content of your site, or change the language. The allowed languages are: English, Spanish and French...
  16. Anna

    Oops didn't launch my website quick enough! Suspended :(

    I have unsuspended your account. It's stated in the TOS that you should have a site up within 1 week, a simple static page will do the trick
  17. Anna

    Termination

    That one is done through forum: http://forums.x10hosting.com/payments.php Note that it only protects you against suspension for inactivity, if you break TOS it will still get suspended.
  18. Anna

    Request for account activation

    that should be possible, post back if you run into any problems.
  19. Anna

    Free account upgrade, not applied to my account...

    Quick question, have you checked what it says in cPanel? It's know that the account panel does not fully reflect the change. If it shows the correct disk space in cPanel, you don't have to worry, you have gotten the upgrade on your account.
  20. Anna

    High Resource Suspension Issue

    Unfortunately there's no indications of what it was on your index page that caused it. I did reg to your forums to have a look, but there's nothing that strikes me as obvious to be a cause.
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