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  1. Anna

    Website takes forever to update in browser

    There is server side cache in place which is why you are seeing this delay. Great for sites once they are done, a bit less so during development. Dynamic pages usually see changes quicker then pages that are typically considered static (a html or css document is most often used for static contents).
  2. Anna

    I want to go back to x10x3

    You'd have to take that up with the cPanel developers, they are the ones that decided to drop support for the old x3 theme, paper lantern is their new default theme and you are all seeing that as a result of our servers having been upgdraded to the latest version of cPanel. I have so far not...
  3. Anna

    SSH should be disable

    Thank you for reporting this, I have sorted it out on the servers now.
  4. Anna

    Cannot Log In Despite Premium Membership

    Premium hosting does not come with a country restriction (or at least it should not to my knowledge), it doesn't use the same login portal as free hosting does (this should have been in an email you got when you upgraded), so if you are going to the free login page that might explain the error...
  5. Anna

    cpanel missing when I login

    Your account is not currently suspended.
  6. Anna

    cpanel missing when I login

    can you try now? I have done a small change on your account, if it turns to be successful I'll do the same for all that has an issue with cpanel login.
  7. Anna

    Getting Inactivity Warnings

    According to logs the last login prior to today is noted on June 2nd, before that it was logged at May 27th.
  8. Anna

    Unable to use cPanel despite 'succesful' login to x10hosting.com

    Could either of you please try now?
  9. Anna

    Remove DNS entry, please!

    try now, it should be sorted out
  10. Anna

    Account suspended?

    There is no account linked with this forum account. However, once an account is actually removed as the screenshot in your initial post suggests, there is nothing left to access all files are removed with the hosting account
  11. Anna

    Request for Disk Space

    Your account is currently using just below the 50% mark and would therefor not qualify for doubling of diskspace. I did notice that you have some really big image files though, if you don't need the high resolution pictures as they come of the camera I'd suggest that you reduce them before...
  12. Anna

    Request to increase storage

    I have doubled the available space on your account.
  13. Anna

    Account suspended?

    You need to use the portal login at https://x10hosting.com/sso/login Going directly to cPanel won't count, and I'm guessing that is what you have been doing for file uploads as the log doesn't show any logins between may 1st and june 1st
  14. Anna

    Request for disk space

    You do not currently meet all requirements, one of the requirements is that the account is at least 7 days old.
  15. Anna

    Account Has Been Suspended

    Your account doesn't show as being suspended to me, are you still seeing a message about suspension anywhere on your account?
  16. Anna

    Error- in unsuspending account.

    I have manually unsuspended your account, you should be good to go momentarily.
  17. Anna

    server side problem again :( please fix

    This should now be taken care of, right now your site load up for me.
  18. Anna

    Why Won't DNS Update?

    As long as you switched your domain to use only the new hosting companys nameservers (and properly added it to the new host) it will need no further adjustments on your part. Old data is often cached in a bunch of places around internet, at worst it can take as much as 72 hours before it is...
  19. Anna

    How Do I Back Up/Download Current DB?

    The backup of a database is usually a textfile, with commands to insert the relevant data into a new database as needed. I assume you have used the export feature of phpmyadmin?
  20. Anna

    Disk Space Usage Limit increase request

    Right now it looks like partial filehosting (backup perhaps) as you have a complete copy of your homedir located in a folder named "_" (just un underscore). This folder seem irrelevant to your site and makes up for about double the space taken. If the intention is to have a backup, I'd advise...
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