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  1. Dead-i

    myBB issues

    Hi quietda2, Sorry for the inconvenience. We're performing some quick maintenance on some of our free hosting servers right now. This will be completed shortly. ;) Thank you,
  2. Dead-i

    I think I broke it...White screen

    Hi James, Sorry for the inconvenience. We're performing some quick maintenance on some of our free hosting servers right now. This will be completed shortly. ;) Thank you,
  3. Dead-i

    Suspended for Violation??

    Hi, Thank you for telling us about this. I will pass this on to our development team. For reference, the correct link to our Terms of Service is: https://www.x10hosting.com/legal/terms-of-service Thank you,
  4. Dead-i

    Blank white screen

    Hi, It is possible that the FTP accounts do still exist, but they are not visible. This is because cPanel is unable to write its cache file, as you have exceeded your disk quota. ;) Thank you,
  5. Dead-i

    Blank white screen

    Hi jzaindustries.v235, It appears that you have hit your initial disk space cap of 1GB, and you are using the x10Hosting Basic theme. There is currently an issue with our x10Hosting Basic theme, where a blank page is displayed if the quota has been exceeded. I have manually switched your theme...
  6. Dead-i

    Trying add a new addon domain

    Hi, What domain are you trying to add? :) Our Illuminated package is a one-time payment of $60 for 5 years, and this can be paid by credit card (MasterCard, Visa, American Express, Discover). There are no country restrictions on our paid plans. Please see this page for further information. :)...
  7. Dead-i

    Suspended for Violation??

    Hi bajabx10, There are a total of approximately 31,000 image files on your account for your Minecraft world, all of which accumulate to 2.5GB. Our free hosting service is purely intended for hosting websites, and is not intended for hosting game files. We cannot host Minecraft online maps on...
  8. Dead-i

    upgrade features

    Hi nishan, Our Illuminated package includes the cPanel Backup option, which you can use to create a full cPanel backup if you wish. :) On free hosting and prime hosting, you can backup your site manually using FTP, and your databases using phpMyAdmin. ;) Thank you,
  9. Dead-i

    Please Delete Account

    Hi Bill, Please could you submit a cancellation request through your control panel? You can do this by selecting "Settings" in the top right, and clicking the "Delete Account" link at the bottom of the page. ;) Thank you,
  10. Dead-i

    Server Error

    Hi, Our Management Team have now resolved this. Please could you try again? :) Thank you,
  11. Dead-i

    Server Error

    We are aware of the issue and looking into it now. Thank you for reporting this. :)
  12. Dead-i

    Lost All Details

    Hi, Your email address is a @hotmail.co.uk address. Please could you ensure this is the address you are entering? :) Thank you,
  13. Dead-i

    Help! "Forbidden You don't have permission to access / on this server."

    Hi naddjudge94, The server is automatically denying your requests because you are connecting from a known spamming IP address, which has been blacklisted by a third party. Please could you ensure that you are not connecting from a proxy or VPN? :) Thank you,
  14. Dead-i

    Lost All Details

    Hi oralhist, You can reset your password by entering your email address at this page. You can then login here with your email address and your new password. ;) Thank you,
  15. Dead-i

    Change of domain

    Hi dcchelpe, Your website currently appears to be loading fine for me. If you are still having issues, it is possible that this is due to DNS propagation. You may be able to flush your DNS to hurry the process. ;) Thank you,
  16. Dead-i

    Change of domain

    Hi, Your domain name has been changed. :) Thank you,
  17. Dead-i

    Change of domain

    Hi, Sorry, but it looks like this hosting account is not associated with your forum account, "negativ4". Please could I ask that you post from the forum account "dcchelpe", just for verification purposes? :) Thank you,
  18. Dead-i

    Pages are not being updated.

    Hi lungdise, We run the Varnish cache server on our hosting service, which automatically caches static files like .js files. Though this is very useful for improving site speeds, it can become an inconvenience during development. Fortunately, this is easy to disable. Please could you try adding...
  19. Dead-i

    Account Suspension

    Hi jwhite07, Unfortunately we cannot offer backups to suspended users. If you feel the suspension was in error, please create an appeal from your control panel, if you haven't already. Thank you,
  20. Dead-i

    Restore a Backup from other Host

    Hi dart18pt, Yes, you will need to create the MySQL database before you can import the database. You should then be able to change the database name for your Joomla installation by changing the values in your "configuration.php" file. ;) Thank you,
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